The influence of personality on user satisfaction: multi-tenant offices

Many different multi-tenant offices have arisen over the last decades, as building owners address the changing nature of the workplace–a need for users to share facilities. However, the existing literature on multi-tenant buildings from the point of view of user satisfaction is scarce, limiting input for user-centred design. This study analyses the influence of personality on user satisfaction with multi-tenant office characteristics. Data were collected through a questionnaire distributed among users of 17 different multi-tenant offices (business centres, incubators serviced offices and co-working places), which yielded 190 respondents. To determine the effects of personal characteristics, a multiple regression model was performed per office variable category. Results showed that users who are more extraverted, open to new experiences and more agreeable were overall more satisfied with the multi-tenant office characteristics. However, the effects of demographics and work-related characteristics were much larger. Men, older users and users working in an open and flexible work environment were overall more satisfied with the office characteristics. Owners, developers and managers can use these results for developing user-centred designs, optimizing the level of satisfaction in their offices.</p

Location type choice for face-to-face interactions in business centers

Business centers offer flexible shared workspaces and facilities to multiple organizations, which provide more freedom in where to interact with others. However, knowledge on where different types of organizational interactions take place in business centers and how this behavior is influenced is still lacking. Therefore, the aim of this study is to analyze the location choice for different types of face-to-face interactions. Data, collected by means of an experience sampling method (ESM), were analyzed using a mixed multinomial logit (MMNL) model. Results showed that interorganizational interactions take place less frequently at workspaces or formal meeting spaces and more frequently at shared spaces such as the coffee corner or canteen. These interactions are also more likely to be influenced by the physical work environment, as these interactions were found to be mainly coincidental. Results of this study could help office designers with regard to stimulating face-to-face interactions among organizations

Analysing knowledge sharing behaviour in business centres: a mixed multinomial logit model

Previous studies have identified physical characteristics within a single-tenant office building (i.e. facilities and spaces) and personal characteristics that influence face-to-face interaction patterns and knowledge sharing between employees within large organizations. However, knowledge about the choice whether and which type of knowledge is shared in business centres, where organizations share spaces, facilities and services, is still limited. This paper addresses this research gap by looking at the influence of the physical work environment on knowledge sharing behaviour within and between different users of business centres, controlling for personal- and face-to-face interaction characteristics. Data was collected among 100 users of seven business centres in the Netherlands, by means of a questionnaire on personal- and work related characteristics and characteristics of the physical work environment in the business centre. In addition, an Experience Sampling Method (ESM) was used to collect data on face-to-face interaction characteristics. Respondents were prompted at three random times during 10 workdays to participate in a short web-based survey. They were asked to report characteristics of their face-to-face interactions that took place 60 minutes prior to the prompt, including their knowledge sharing behaviour and which people they met. A mixed multinomial logit model was used to analyse the influence of personal-, work related-, work environment- and interaction characteristics on user’s knowledge sharing behaviour (i.e. whether and which type of knowledge was shared during an interaction). The results showed a limited amount of significant effects of the physical work environment. Only a cellular office was found to have a negative effect on sharing tacit knowledge during an interaction, compared to other office concepts. Furthermore, the results indicate that knowledge that is also available in a documented form is less frequently shared by freelancers/self-employed workers, than by people working for a larger organization. In addition, during a pre-planned interaction the propensity that people share knowledge that is also available in a documented form or by other people is higher than during unplanned interactions. Finally, the propensity that tacit knowledge is shared is higher during the activities: discussions/debates, meetings and when receiving or giving information. Based on these results, property managers of business centres need to make a shift of their emphasis from the building to the people. They need to make interventions based on the preferences and needs of their users to create more attractive work environments that stimulate unplanned face-to-face interactions and specific knowledge sharing activities. Results of this study also provide organizations more insight in their knowledge sharing behaviour, which could help them to increase their creativity and innovation processes