A systematic analysis of mixed perspectives in empathic design: not one perspective encompasses all

Although it is common for designers to base design decisions on own experiences, the specific utility, and legitimacy, validity of thisfirst-person perspective in design is currently not sufficiently understood and recognized. In particular, wisely applying the first-personperspective in projects that require great sensitivity can be a major contributor to design outcomes. As such, a better understandingof the relative value of the first-person perspective compared to—and combined with—other fundamental perspectives (introduced asperspective transitions and clusters) can contribute to enrich and develop design methodologies.In this paper we report on a case study targeting mourning. We describe when and how junior designers employed the first-, second-,and third-person perspectives and how they were combined. This leads to new insights. First, we improve the current understanding ofperspectives. Second, we identify the specific value of transitions between perspectives. Third, we introduce perspective clusters andhighlight how these—as building blocks—can give flexible guidance to design. These insights, in turn, support a mixed-perspectivesapproach. This approach supports empathic design by enabling designers to be receptive, inclusive, and committed toward users. Moreover,it supports designers in employing (relevant) personal experiences and intuition in a more credible and intentional way.Although it is common for designers to base design decisions on own experiences, the specific utility, and legitimacy, validity of this first-person perspective in design is currently not sufficiently understood and recognized. In particular, wisely applying the first-person perspective in projects that require great sensitivity can be a major contributor to design outcomes. As such, a better understanding of the relative value of the first-person perspective compared to—and combined with—other fundamental perspectives (introduced as perspective transitions and clusters) can contribute to enrich and develop design methodologies. In this paper we report on a case study targeting mourning. We describe when and how junior designers employed the first-, second-, and third-person perspectives and how they were combined. This leads to new insights. First, we improve the current understanding of perspectives. Second, we identify the specific value of transitions between perspectives. Third, we introduce perspective clusters and highlight how these—as building blocks—can give flexible guidance to design. These insights, in turn, support a mixed-perspectives approach. This approach supports empathic design by enabling designers to be receptive, inclusive, and committed toward users. Moreover, it supports designers in employing (relevant) personal experiences and intuition in a more credible and intentional way. <br/

Designers initiating open innovation with multi-stakeholder through co-reflection sessions

This paper explores a designerly approach to open innovation initiation as start of the PhD research of the third author. More specifically, it presents the application of co-reflection sessions by designers in a healthcare open innovation project to initiate multi-stakeholder participation. Integrating co-reflection in open innovation initiation provides designers with the opportunity to a) negotiate with and function in multi-disciplinary environments consisting of stakeholder representatives and stakeholder customers (possible end-users); b) analyze complexity and structure of stakeholder ambitions, wishes, concerns and restrictions in order to frame a collaboration space; c) synthesize, visualize and materialize the value proposition to communicate the benefits to multi-stakeholder networks in order to define a design space and motivate their participation; and what is more important, keeping the balance between design thinking and design action. Lessons learned from this study a) can be used to provide a set of skills and practical guidance to designers when initiating open innovation b) define a spectrum for research on how designers can initiate innovation

Designers initiating open innovation with multi-stakeholder through co-reflection sessions

This paper explores a designerly approach to open innovation initiation as start of the PhD research of the third author. More specifically, it presents the application of co-reflection sessions by designers in a healthcare open innovation project to initiate multi-stakeholder participation. Integrating co-reflection in open innovation initiation provides designers with the opportunity to a) negotiate with and function in multi-disciplinary environments consisting of stakeholder representatives and stakeholder customers (possible end-users); b) analyze complexity and structure of stakeholder ambitions, wishes, concerns and restrictions in order to frame a collaboration space; c) synthesize, visualize and materialize the value proposition to communicate the benefits to multi-stakeholder networks in order to define a design space and motivate their participation; and what is more important, keeping the balance between design thinking and design action. Lessons learned from this study a) can be used to provide a set of skills and practical guidance to designers when initiating open innovation b) define a spectrum for research on how designers can initiate innovation

What does it take to make room for innovation?

Not available

What does it take to make room for innovation?

Not available

What does it take to make room for innovation?

Not available

Designing ultra-personalized embodied smart textile services for well-being.

Smart textiles are becoming more integrated with service ecosystems that go beyond the current horizontal textile value chain. This will extend the material and tangible properties of smart textiles to intangible properties from services, such as the ability to measure and store data and change the functionality of a material over time. It is thus becoming more urgent for textile developers and service providers to work closer together to develop these types of smart textile services (STSs). This opens up a vast field of opportunities for textile developers, product designers, and service designers to combine their disciplines to develop close-to-the-body applications in the area of well-being.The role of the body, the degree of personalisation, and the prototyping process provide opportunities for ultra-personalisation within these new types of embodied STSs. We present an overview of commercially available STSs based on these three elements. We then analyse three STSs that we have developed in the context of well-being.We advocate that within the exemplified STSs the service interface is strongly connected to the bodily senses of the people using the service. This connection is further specified with three notions of ultra-personalisation: personalisation through the material properties, the design of the garment, and the programming of the interactions with the wearer