19,447 research outputs found

    An Examination of Quality Service Perceptions in a Hotel

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    Perceptions of managers and employees on topics related to quality and quality service in a hotel were studied to define the term “quality” and the activity of quality service delivery, looking at differing definitions of the terms and the activity and the identification of problem issues relating to training, communication, recognition, and department coordination. Recommendations for action included changes in the training program, a reemphasizing of the incentive programs, the development of Quality Improvement Teams, improved communication, and increased service delivery leadership

    Voluntary Termination In Restaurants: An Exploratory Determination of Causes

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    Each year high numbers of employees voluntarily terminate their employment with restaurant organizations. The author reports the results of an exploratory determination of the reasons why a group of employees who left during a three-month period did terminate with the organizations. The subjects were examined as a total group and as subgroups identified by position. It was found that 47.8 percent of the time the manager is able to influence the factors which may lead to voluntary separation from the organization

    Hospitality Managers as Caretakers and Change Agents: A Reconceptualization of the Position

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    The unit manager in the hospitality organization is presented as a caretaker and a change agent in the organization, a caretaker in maintaining and nurturing the culture of the organization and a change agent in assisting the employees in the acceptance and demonstration of the desired image of the organization. The author reviews the traditional role of the manager and presents a reconceptualization of the position

    Do Job, Age, and Place of Residence Matter for Gaming Activity? A Study of the Mid-Colorado River Communities

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    A household survey in the mid-Colorado River communities of Laughlin, Nevada and Bullhead City, Arizona examined local residents\u27 gaming activities. A censored regression analysis distinguished between factors affecting gaming participation versus expenditures. Results suggest that gaming behavior can often be predicted with knowledge of individuals\u27 residence, workplace, and other household demographic characteristics. Both local government agencies and casino managers can use the results to make better-informed decisions

    Cruise Crimes: Economic-Legal Issues and Current Debates

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    Cruise tourism is one of the sunshine sectors of international tourism and is growing rapidly in many parts of the world. It is estimated that the growth rate of cruise tourism is twice the rate of tourism overall. Notwithstanding all the positives that accompany this growth, many critics have drawn attention to the “dark side” of cruise crimes. The eco-system aboard the cruise ship offers a fertile ground for the occurrence of crimes. The present paper examines the issue of crimes onboard from multiple standpoints and suggests some remedial measures that would lead to better management of cruise crimes. A presentation of the recent initiatives by the U.S. legislative bodies aimed at containing cruise crimes is also provided.cruise ships; criminology aboard; cruise crime typology; crime prevention; industry initiative; legislative intervention; and USA

    An Introduction to the U.S. Municipal Bond Market

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    With a market value exceeding $2.6 trillion, the U.S. municipal securities market offers state and local governments many capital investment-financing opportunities. Many readers, however, may lack an understanding of the issuance process, the quality of the available information, or the inherent risks associated with these instruments. We describe the traditional municipal bonds process beginning with the initial offering preparations and the methods of sale. We discuss the types of interest costs and the use of the bond proceeds. We identify typical bond types and call provisions. We then turn to a discussion of the investment characteristics of municipal bonds. We explain credit ratings, credit enhancements, potential risks, and oversight and reporting. Our discussion is supplemented with data from the municipal bond market from 2001-2007. Our paper provides the reader with a basic understanding of the institutional structure, available information, and potential risks for this economically significant market

    Antagonistic activity of coconut rhizospheric and endophytic Bacillus spp. against Ganoderma applanatum and Thielaviopsis paradoxa

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    A screening study was carried out to detect the antagonistic potential of Bacillus spp. against Ganoderma applanatum and Thielaviopsis paradoxa, fungal pathogens of coconut. A total of 327 heat resistant, endospore producing bacilli were isolated from the rhizospheric soil and roots of coconut growing in Kerala, Tamil Nadu, Karnataka, Andhra Pradesh and Maharashtra. All the isolates were tested for antifungal activity against G. applanatum and T. paradoxa by dual cultural technique on nutrient agar medium. The zone of inhibition was measured and percentage of inhibition was calculated. More than 90 % of the rhizospheric and root endophytic isolates were found to effectively inhibit the mycelial growth of G. applanatum, with a maximum inhibition zone of 12 mm and percentage inhibition ranging from 44 to 91. About 86 % of the isolates inhibited the mycelial growth of T. paradoxa, with a maximum inhibition zone of 14 mm and percentage inhibition ranging from 42 to 93. Further tests of potent antagonists revealed that more than one mode of mechanisms like production of chitinase, siderophores, HCN, antibiotics, ammonia, β-1,3- glucanase and salicylic acid may be involved in the antagonistic activities. The results of this study revealed 13 Bacillus spp. having potential for use as biocontrol agents against G. applanatum and T. paradoxa, fungal pathogens of coconut

    In vitro antagonism of rhizospheric fluorescent pseudomonads of coconut against Ganoderma applanatum and Thielaviopsis paradoxa, fungal pathogens of coconut

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    A total of 156 fluorescent pseudomonads were tested for antagonistic activity towards G. applanatum and T. paradoxa in a dual-plate assay on King’s B agar plates. Eight percent of the total fluorescent pseudomonads showed antagonism towards G. applanatum (inhibition ranging from 39% to 73%) and 16% of the isolates inhibited T. paradoxa in the range of 20% - 76%. Moreover, eight percent of the fluorescent pseudomonads significantly inhibited both pathogens tested. They were found to possess some important biocontrol traits such as HCN, siderophores, ammonia and antibiotics. Among them fluorescent Pseudomonas spp. KiSF 17 and KiSF 16 exhibited strong antagonistic activity. They were identified as P. aeruginosa by Biolog® GEN III microplate identification system and confirmed by 16S rDNA sequencing. The present studies revealed the survival of useful bacterial antagonists in the rhizosphere of coconut palm, which have the potential to be used as a biocontrol agent
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