Committed, face‐value, hybrid or mutual adaptation? The experiences of international students in Australian higher education

This paper explores the adaptation patterns of international Chinese and Vietnamese students in relation to academic writing practices in a higher education context. The study utilises a trans‐disciplinary framework for interpreting students’ and lecturers’ practices within institutional structures. This framework has been developed by infusing a modified version of Lillis’ heuristic for exploring students’ meaning making with positioning theory. A prominent finding of the study indicates the emergence of three main forms of adaptation, committed adaptation, face‐value adaptation and hybrid adaptation, that the students employed to gain access to their disciplinary practices. The findings of the study give insights into ways that a dialogical pedagogic model for mutual adaptation can be developed between international students and academics. The aim is to enhance the education of international students in this increasingly internationalised environment

Turning the spotlight to international students’ internal negotiations: critical thinking in academic writing

The case study reported in this chapter explores how four Chinese and Vietnamese&nbsp;international students from two disciplines, Economics and Education, mediated&nbsp;their ways of displaying critical thinking in disciplinary writing at an Australian&nbsp;university. It draws on a modified version of Lillis&rsquo;s (2001) heuristic and positioning&nbsp;theory (Harre&acute; &amp; van Langenhove, 1999) for the interpretation of students&rsquo; writing&nbsp;practices within an institutional context. The study includes four talks around texts,&nbsp;which engage the students in an exploration of their practices in demonstrating their&nbsp;critical thinking in their first texts at the university, and four in-depth interviews six&nbsp;months later, which aim to examine how students negotiated their writing practices&nbsp;as they progressed through their course.</span

The influence of digital customer network strategy on hotel business

Dissertação de mestradoThe digital age evolution is transforming and influencing the hotel industry in various ways. The hotel industry is one of the sectors where present-day customer satisfaction impacts future business positively or negatively. In the digital age, customer feedback and reviews have moved to digital platforms leading to the formation of customer networks. Digital customer networks influence consumer perceptions, attitudes, and decisions to purchase. However, these digital customer networks are applicable as strategies to improve sales, reduce costs, and build loyal relationships with customers by maximizing access, engaging the customers, connecting, and collaborating with them. The present research slicked to assess the influence of digital customer network strategy on hotel business. For this purpose, it has been conducted an exploratory study, through interviews, in July 2020 and near five General Manager of five different hotels based in Portugal. The study shows that nowadays the digital is effectively transforming the way stakeholders do business, innovate, work and cooperate. It also adds that in future this influence will be higher, which demands an accurate attention from the management and an incorporation of digital on hotel strategies.A evolução da era digital está a transformar e a influenciar, de várias maneiras, a indústria hoteleira, que é um dos setores onde a satisfação do cliente atual impacta os negócios futuros de forma positiva ou negativa. Na era digital, o feedback e as avaliações dos clientes migraram para plataformas digitais, originando a formação de redes de clientes. E estas redes digitais de clientes influenciam as perceções, atitudes e decisões de compra do consumidor. No entanto, essas redes digitais de clientes são aplicáveis como estratégias para melhorar as vendas, reduzir custos e construir relacionamentos de fidelização com os clientes, maximizando o acesso, envolvendo os clientes, conectando-se e colaborando com eles. A presente Tese procurou avaliar a influência da estratégia de rede digital de clientes na Hotelaria. Para o efeito, foi realizado um estudo exploratório, através de entrevistas, em julho de 2020 e junto de cinco Diretores Gerais, de cinco diferentes hotéis, sediados em Portugal. O estudo mostra que hoje o digital está efetivamente a transformar o modo como os stakeholders fazem negócios, inovam, trabalham e cooperam. Acrescenta, ainda, que no futuro esta influência será maior, o que exige uma atenção apurada da gestão e uma incorporação do digital nas estratégias hoteleiras