How People Re-find Information When the Web Changes

This paper investigates how people return to information in a dynamic information environment. For example, a person might want to return to Web content via a link encountered earlier on a Web page, only to learn that the link has since been removed. Changes can benefit users by providing new information, but they hinder returning to previously viewed information. The observational study presented here analyzed instances, collected via a Web search, where people expressed difficulty re-finding information because of changes to the information or its environment. A number of interesting observations arose from this analysis, including that the path originally taken to get to the information target appeared important in its re-retrieval, whereas, surprisingly, the temporal aspects of when the information was seen before were not. While people expressed frustration when problems arose, an explanation of why the change had occurred was often sufficient to allay that frustration, even in the absence of a solution. The implications of these observations for systems that support re-finding in dynamic environments are discussed

Workshop on Desktop Search

The first SIGIR workshop on Desktop Search was held on 23rd July 2010 in Geneva, Switzerland. The workshop consisted of 2 industrial keynotes, 10 paper presentations in a combination of oral and poster format and several discussion sessions. This report presents an overview of the scope and contents of the workshop and outlines the major outcomes

Discovery Is Never By Chance: Designing for (Un)Serendipity

Serendipity has a long tradition in the history of science as having played a key role in many significant discoveries. Computer scientists, valuing the role of serendipity in discovery, have attempted to design systems that encourage serendipity. However, that research has focused primarily on only one aspect of serendipity: that of chance encounters. In reality, for serendipity to be valuable chance encounters must be synthesized into insight. In this paper we show, through a formal consideration of serendipity and analysis of how various systems have seized on attributes of interpreting serendipity, that there is a richer space for design to support serendipitous creativity, innovation and discovery than has been tapped to date. We discuss how ideas might be encoded to be shared or discovered by ‘association-hunting’ agents. We propose considering not only the inventor’s role in perceiving serendipity, but also how that inventor’s perception may be enhanced to increase the opportunity for serendipity. We explore the role of environment and how we can better enable serendipitous discoveries to find a home more readily and immediately

Supporting finding and re-finding through personalization

Thesis (Ph. D.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 2007.This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.Includes bibliographical references (p. 165-176).Although one of the most common uses for the Internet to search for information, Web search tools often fail to connect people with what they are looking for. This is because search tools are designed to satisfy people in general, not the searcher in particular. Different individuals with different information needs often type the same search terms into a search box and expect different results. For example, the query "breast cancer" may be used by a student to find information on the disease for a fifth grade science report, and by a cancer patient to find treatment options. This thesis explores how Web search personalization can help individuals take advantage of their unique past information interactions when searching. Several studies of search behavior are presented and used to inform the design of a personalized search system that significantly improves result quality. Without requiring any extra effort from the user, the system is able to return simple breast cancer tutorials for the fifth grader's "breast cancer" query, and lists of treatment options for the patient's. While personalization can help identify relevant new information, new information can create problems re-finding when presented in a way that does not account for previous information interactions.(cont.) Consider the cancer patient who repeats a search for breast cancer treatments: she may want to learn about new treatments while reviewing the information she found earlier about her current treatment. To not interfere with refinding, repeat search results should be personalized not by ranking the most relevant results first, but rather by ranking them where the user most expects them to be. This thesis presents a model of what people remember about search results, and shows that it is possible to invisibly merge new information into previously viewed search result lists where information has been forgotten. Personalizing repeat search results in this way enables people to effectively find both new and old information using the same search result list.by Jaime Teevan.Ph.D

Surviving the Information Explosion: How People Find Their Electronic Information

We report on a study of how people look for information within email, files, and the Web. When locating a document or searching for a specific answer, people relied on their contextual knowledge of their information target to help them find it, often associating the target with a specific document. They appeared to prefer to use this contextual information as a guide in navigating locally in small steps to the desired document rather than directly jumping to their target. We found this behavior was especially true for people with unstructured information organization. We discuss the implications of our findings for the design of personal information management tools

Calendar.help: Designing a Workflow-Based Scheduling Agent with Humans in the Loop

Although information workers may complain about meetings, they are an essential part of their work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides fast, efficient scheduling through structured workflows. Users interact with the system via email, delegating their scheduling needs to the system as if it were a human personal assistant. Common scheduling scenarios are broken down using well-defined workflows and completed as a series of microtasks that are automated when possible and executed by a human otherwise. Unusual scenarios fall back to a trained human assistant who executes them as unstructured macrotasks. We describe the iterative approach we used to develop Calendar.help, and share the lessons learned from scheduling thousands of meetings during a year of real-world deployments. Our findings provide insight into how complex information tasks can be broken down into repeatable components that can be executed efficiently to improve productivity.Comment: 10 page

Matching and Grokking: Approaches to Personalized Crowdsourcing

Personalization in computing helps tailor content to a person’s individual tastes. As a result, the tasks that benefit from personalization are inherently subjective. Many of the most robust approaches to personalization rely on large sets of other people’s preferences. However, existing preference data is not always available. In these cases we propose leveraging online crowds to provide on-demand personalization. We introduce and evaluate two methods for personalized crowdsourcing: taste-matching for finding crowd workers that are similar to a personalization target, and taste-grokking, where crowd workers explicitly predict the requester’s tastes. Both approaches show improvement over a non-personalized baseline, and have various benefits and drawbacks that are discussed

Personalized human computation

Significant effort in machine learning and information retrieval has been devoted to identifying personalized content such as recommendations and search results. Personalized human computation has the potential to go beyond existing techniques like collaborative filtering to provide personalized results on demand, over personal data, and for complex tasks. This work-in-progress compares two approaches to personalized human computation. In both, users annotate a small set of training examples which are then used by the crowd to annotate unseen items. In the first approach, which we call taste-matching, crowd members are asked to annotate the same set of training examples, and the ratings of similar users on other items are then used to infer personalized ratings. In the second approach, taste-grokking, the crowd is presented with the training examples and asked to use them predict the ratings of the target user on other items