Editorial

Editorial Sirichai Preudhikulpradab, Ph.D., Ed.D. Program Director, Master of Management and Organization Development Assumption University, Bangkok, Thailand                The ABAC ODI Journal issue has six articles that stem from research-based works by graduate students, organization practitioners, and academia. The contributing authors are international and domestic scholars comprising Cambodia, China, Myanmar, the Philippines, and Thailand.  This issue also includes the book review of John Rawls His Theory of Justice Thomas Pogge.             The first article, titled “Designing a Prototype Coaching Model Based on Emotional Intelligence and Job Performance: A Case Study of Global Technology Group Company, Myanmar.” by Min Swe Hlaing and Maria Socorro C.L. Fernando. This article employs mixed-method research, aiming at examining the influence of independent variables (e.g., self-awareness, self-management, social management, and relationship management) on job performance as a dependent variable, and lastly, proposing a coaching model.             The second article, titled “Designing A Framework and Strategies to Enhance Individual Innovative Work Behavior: A Case of a Non-Profit in Phnom Penh, Cambodia.” by Sonika Seng and Maria Socorro C. L. Fernando. The article employs needs assessment research to identify the priority needs of five variables for Organization development interventions identification. The research site is a Non-Profit Organization in Cambodia.             The third article, titled “Strategies to Improve Employees’ Work Efficiency in one branch of ABC Thai Restaurant.” by ShuYue Zheng and Maria Socorro C. L. Fernando. This article employs mixed-method research to identify the priority needs index for additional improvement programs identification for employee’s work efficiency. The research site is in Bangkok, Thailand.             The fourth article, titled “Key Developmental Opportunities for Long-Term Organization Development of G Commercial Bank, China: A Mixed-Method Research.” by YuJie Wu and Sirichai Preudhikulpradab. The article employs needs assessment research to identify priority needs index and propose long-term Organization development interventions. The research site is in China.             The fifth article, titled “A Roadmap for Future Development of Leadership Competencies of ABC Non-Profit Organization, Thailand and Myanmar.” by Nang Bawk and Sirichai Preudhikulpradab. The article employs mixed-method research, aiming to examine the gaps between the current and expected leadership competencies and develop a roadmap for future development of the organization’s leadership competencies. The research site is in Thailand and Myanmar.                 The sixth article, titled “Organizational Effectiveness Enhancement Through the Lens of Lifelong Learning.” by Sanhakot Vithayaporn. The article employs a meta-analysis research technique to examine, conceptualize and identify the commonalities of the confirmed factors impacting organizational effectiveness based on different findings of the twenty research-based articles.             In summary, five out of sixth articles are organization case studies whereby the researchers as the authors employ mixed-method research to confirm key research findings and propose Organization Development Interventions. One out of six articles employs meta-analysis research to conceptualize common factors impacting organizational effectiveness.              We hope the readers find the current issue of the ABAC ODI journal provides you with interesting findings and practical insights on different types of research methodologies and choices of Organization Development interventions drawn from the analyzed data.                                           &nbsp

Editorial

Sirichai Preudhikulpradab, Ph.D. Program Director, Master of Management (Organization Development), Assumption University, Bangkok, Thailand The current issue of the ABAC ODI Journal. Vision.Action.Outcome comprises seven articles involving ten authors. The contributing authors represent local and international scholars, university’s faculty member, researcher, educator, organization practitioner, and graduate students as follows:             Farzin Hassanzadeh Kalashami          - Australia              Chen Lin                                             - China            Orisa Chumphong                               - Thailand            Suwit Srimai                                       - Thailand            Wisanupong Potipiroon                      - Thailand            Sumontha Tonvongval                        - Thailand            Chamaiporn Tantivong                       - Thailand            Xiaowei Deng                                     - China            John Paul                                            - Myanmar           Yijun Luo                                            - China                       The first article is qualitative research, titled “A Proposed Improvement Plan on Competencies and Skills Using Generative Analysis Approach: A Case of the Staff of the Office of Graduate Studies, Assumption University of Thailand” by Farzin Hassanzadeh Kalashami. The article focuses on five variables, which are human resource, competency, skill, communication, and problem-solving.  The author employs the in-depth interview method to explore collective insights of the key informants to propose an improvement plan for long-term organization development.                The second article is quantitative research, titled “The Effect of Inclusive Leadership on Employee Well-Being: A Case of  XYZ Bank in Yunnan, China” by Chen Lin. The article focuses on six variables, which are inclusive leadership, equal treatment, employee participation, respect for the employee, value recognition, and employee well-being.  The author employs descriptive statistics and multiple linear regression to determine the effects of the independent variables on the dependent variables.            The third article is an exploratory study, titled, “The Resource-Based View, Dynamic Capabilities and SME Performance for SMEs to Become Smart Enterprises” by Orisa Chumphong, Suwit Srimai, and Wisanupong Potipiroon. The authors focus on four variables, consisting of the resource-based view, dynamic capabilities, strategy, small and medium-sized enterprises. This article presents several implications for the development of SMEs and strategies for competitiveness based on the concept of the resource-based view (RBV).            The fourth article is an empirical  research, titled, “Findings of Main Obstacles Facing Thai SMEs towards Business Growth Sustainability” by Sumontha Tonvongval, and Chamaiporn Tantivong. The article focuses on five variables, which are Thai SMEs, growth, performance, entrepreneurial competencies, and sustainability. The authors employ the meta-analysis method to explore key implications to the growth of Thai SME’s, utilizing the actual cases of 2027-2019 consultation projects, involving 34 SME’s manufactures in Thailand            The fifth article is quantitative research, titled “Determining the Influence of Motivation and Job Satisfaction towards Job Performance of Generation Y+Z Employees of The RARE Company, China” by Xiaowei Deng.  The article focuses on three variables, which are job satisfaction, motivation, and job performance. The author employs descriptive statistics and one-way ANOVA to determine the influence of motivation on job satisfaction and job satisfaction on job performance, respectively.            The sixth article is an needs assessment , titled “Identifying the Factors to Enhance Training Effectiveness: A Case Study of KNGY Teacher Volunteers, Myanmar” by John Paul.   The article focuses on six variables, which are training effectiveness, training needs assessment, training contents, self- efficacy, supervisory support, and transfer of knowledge. The author employs descriptive statistics and correlations.                                                                                                                                             The seventh article is a needs assessment, using the survey and interview, titled “Assessing Employees’ Belongingness for Long-Term Sustainability of the Company: A Case of G Company, Bangkok, Thailand by Yijun Luo. The article focuses on five variables, which are compensation & benefits, company culture, professional training, career development, and employee’s belongingness. The author employs descriptive statistics and correlation to determine the strategies for enhancing employee’s belongingness.            In summary, together with its contributing authors who have shared their interdisciplinary knowledge and experience from their respective fields with our Organization development community, we hope that these seventh articles provide the readers with some useful information, findings and implications, and applications to support your future works further.            

Editorial

This ABAC ODI Journal issue has 13 articles from research-based works by graduate students, business and organization practitioners, and academia. The contributing authors comprise local and international scholars from Australia, China, Myanmar, the Philippines,  Thailand, and USA. This issue also includes the book review: Understanding Power: The Indispensable Chomsky. In terms of types of research, thirteen articles are a combination of quantitative research (5 articles), mixed-method research (5 articles), and qualitative research (3 articles)

Editorial

            This issue of the ABAC ODI Journal. Vision.Action.Outcome comprises of five articles which stem from researches and OD implementations. The contributing authors are Dr.Jay Finkelman, Dr.Salvacion Villavicencio, Dr.Lee Hsing, Diah Dharmayanti, and Panarai Polyapipat. The first three authors are currently the university professors and organization practitioners in the field of Organization Development, teaching both Doctoral and Master levels while the remaining two authors are the graduating students at Doctorate and Master Levels in Organization Development, Tourism and Hospitality.  Each of these articles provides rich perspectives, processes, principles and practices from lenses of OD academia, educator, OD practitioners and business practitioners.           The first article is by Dr.Jay Finkelman. The author employs Meta-Analytic approach to conceptually interpret the constructs of Emotional intelligences (EI) and articulates how EI can positively influence the understanding and behavior of the person toward the ability to lead and pursue the organization development and organization effectiveness.            The second article, titled “Whole Brain Literary Approach to Action Research” by Dr.Salvacion Villavicencio presents the process of teaching action research for her graduate students in Master of Management and Organization Development, utilizing the Whole Brain Literacy (WBL) as a model and a tool in enabling students to define critical issues prior to and during the implementation of an Action research to cause positive change and transformation.            The third article, titled “Soaring towards Positive Change” by Dr. Lee Hsing Lu     is an Action Research case study in Double Loop Learning Process, involving both Thailand and Indonesia as study groups. The emphasis is placed on the employment of S.O.A.R as an OD change process and tool to enable and manage strategic planning and problem solving situations while embracing Hofstede’s cultural dimensions values to describe, discern and identify how S.O.A.R can appropriately be utilized for Organization strategic development.            The four article titled “Improving Internal Marketing Program as Organization Development Intervention to Enhance Market Performance” by Diah Darmayanti and Dr. Susan Nero is an  Action Research case study, together with planned OD interventions for change. The article presents the process of a change program and the outcomes of planned OD interventions demonstrate a shift from varied market orientation mindset and organizational commitment to a market-orientation mindset and commitment among organization leaders.           The fifth article, titled “Tourists’ Understanding of The Elephant Business in the Tourism Industry” by Pannarai Polyapipa and Dr. Aaron Loh  is an International Tourism case study in Chiang Mai province. The article presents a survey results of tourists’ understanding in  assisting business owners to operate more ethically. The survey was conducted with 382 international tourists who visited elephant-base attractions. The results show that the majority of tourists understand ethical implication of elephant-based attraction and the trend of using animals in tourism for entertainment has recently become more ethical in its practice recently.           In summary, this is another level of accomplishment and significance that ABAC ODI Journal Vision. Action. Outcome. with its contributing authors have made to the OD community. The articles represent various industries (e.g., business, education and tourism), together with diverse of organizational variables, ranging from emotional intelligences constructs to the organization effectiveness, the employment of Whole Brain Literacy (WBL) to enhance the quality of action research, the use of S.O.A.R as  an OD change process and tool, incorporated with Hofstede’s cultural dimension concept, and the implementation of planned OD intervention to cause a shift of mindset among organization leader to market-orientation to the survey findings of tourist’s on their awareness of increased ethical practices in elephant-based attractions.            We hope that interested readers would find the current issue of ODI journal as informative and educational while providing you with some practical ideas how you might employ them with your organizations, employees, students and community.                      

An improvement plan to enhance employee engagement using a needs assessment method: A case study of a company in Thailand

This research employed needs assessment research aims to co-create a development plan to enhance employee engagement. Five variables have been assessed: leadership, communication, collaboration, career advancement, and empowerment. The instrument employed is a structured 25-questions survey. The samples consist of full-time employees of the company (n=60) who are front-line workers and top-level managers. The research site is in Bangkok, Thailand. Key findings showed a significant gap between the current and expected situation on all five variables. According to the PNIModified value, the top three variables indicated the priority needs for improvement: 1). Leadership,2). Career Advancement, and 3). Communication. An improvement plan comprised five short-term and five long-term actions whereby the common focus is on reinforcing the participatory work environment and systems to strengthen connectedness and engagement between the organization, managers and subordinates

Service Quality Improvement through ODI: A Case Study of Prem Mansion, Bangkok

AbstractThis study aims to determine the initial impact of organization development intervention on willingness, problem resolution, time management, and communication skills of employees to enhance service quality and customer satisfaction. Consequently, the work is expected to benefit the organization of Prem Mansion itself in terms of better reputation and trust resulting from the improved service quality. The research covers three phases – Pre-ODI, ODI implementation, and Post- ODI. The first stage is to seek to understand the current situation, including a short survey to seek satisfaction level of both customer and employee sides. The second phase, ODI implementation is designed to solve problems directly to the point. The post-ODI phase allows the comparison of the results after the intervention to those seen before doing organization development intervention using by Wilcoxon Signed Ranks Test.  Comparing the results from pre- and post-interventions of both employees’ and customers’ sides, an obvious difference can be seen. After the intervention, the employees have realized they are lack of certain skills; therefore evaluate themselves lower than pre-intervention period. On the other hand, there has been an initial impact on customer satisfaction in the aspects of the willingness to provide service, problem resolution, time management, and communication skills have risen.Keywords: service quality, customer satisfaction, willingness, problem resolution, time management, communication skil

Key Developmental Opportunities for Long-term Organization Development of G Commercial Bank China : A Mixed Method Research

This research-based article employs needs assessment research. The research site is at G Commercial Bank in China. The study comprises two objectives: 1) to examine the current and expected situations of the five performance-related factors, consisting of training & development, work-life balance, supervision, organizational commitment, and perceived AI utilization, and 2) to propose an OD intervention for improvement of the aforementioned performance-related factors. This study employs a semi-structured questionnaire containing fixed choices and open-ended questions for data collection from the respondents. The data analysis and synthesis procedures include descriptive statistics, PNIModified, and contents analysis. The actual sample is 138 respondents who completed the questionnaire, and 35 out of 138 respondents provide the qualitative suggestions in the open-ended question section. The key findings based on the quantitative and qualitative data revealed that the priority needs for Organization Development Interventions for improvement comprise work-life balance as the 1st priority need, perceived AI utilization as the 2nd priority needs, training & development as the 3rd priority need, the supervision as the 4th priority, and organizational commitment as the 5th priority. A set of OD interventions for improvements proposed, where the work-life balance, perceived AI utilization, training &development, and supervision were regarded as the interdependent factors for the total improvement program of their employees’ performance. At the same time, the current organization continuously nurtured the current condition of organizational commitment

Editorial

EditorialSirichai Preudhikulpradab, Ph.D.Program Director, Master of Management (Organization Development and Management) Assumption University, Bangkok, ThailandThis issue of the ABAC ODI Journal, Volume 6 comprises of 10 articles, contributed by 15 authors. Each author represents different professions (e.g., graduate students, university professors, researchers and organization development practitioners) and various nationalities (e.g., Thailand, United Kingdom, China, Philippines and Vietnam).          

A Roadmap for Future Development of Leadership Comptencies of ABC Non-Profit Organization , Thailand and Myanmar

This mixed-method research has two objectives: 1).  identify current and preferred leadership competencies of all employees' levels and rank the priority needs, 2). design a roadmap for the future development of ABC Organization, Thailand, and Myanmar's leadership competencies. The instruments used comprise the structured questionnaire (n=64) and in-depth interview(n=10).  The target populations comprise all employees, middle-level management, and top-level management, the purposive sampling method.  The data analysis treatments include descriptive statistics and PNIModified for the structured questionnaire and contents analysis for the interview.  Findings showed that the top three leadership competencies development per the ranking of priority needs comprised the Knowledge Competency (PNIModified=0.36), the Visionary Competency (PNIModified=0.34), the Communication Competency (PNIModified=0.26), and the Intrapersonal Competency (PNIModified=0.26). The recommendations are 1). The ABC organization focuses on the five competencies factors while activating succession planning and development to improve the employees' leadership competencies--knowledge, visionary, communication, intrapersonal, interpersonal, and 2. A future study on identifying how to bridge the gap between top and middle management's leadership competencies in ABC and formulate an additional proposal on a succession planning program

Employability of Fine Arts Design Undergraduates: Mixed-Method Research

This research paper has objectives: To identify the key factors that affect the employment ability of college students majoring in art design and puts forward a set of suggestions for improving the employment ability of college students majoring in art design. The target population is alumni from the art design program, comprising 200 people, whereas the actual responses are 200 respondents who completed the questionnaire, and 12 persons are the key informants who participated in the interview session. The research site is ABC Art University, Chengdu, Sichuan Province, China. Key findings showed that factors affecting employability by order of priority included professional ability; ability to adapt; ability to compete. Recommendations for strengthening the employability of the art design's undergraduate students consisted of the following: schools should pay more attention by developing students' professional ability to be more competitive; schools should improve employment guidance and training, providing students with employment guidance, employment services, career planning consultation, and other programs, schools should carry out more in-depth professional and skill training and provide more valuable opportunities, and schools should reform the teaching methods to be student-centered and results-oriented, promote the sustainable development of students and improve their employability. As a result, improving students' professional and competitive ability improves students' employability, thus improving students' employability