Can u help? How to deliver an instant messaging service to improve communication with your customers

https://deepblue.lib.umich.edu/bitstream/2027.42/154699/1/canuhelpposter.pd

Askwith Library Services - Guerilla Test of Advance Media Booking Service

The purpose of this test was to assess the overall usability of the Advance Media Booking interface, to identify any common problems users encountered with the interface, and recommend possible changes to improve the interface.Usability Grouphttp://deepblue.lib.umich.edu/bitstream/2027.42/107008/1/AskwithGuerillaTest.pd

Guerilla Test of Library Gateway Navigation Menu

The goal of this test was to determine if users understood the functionality and menu items of the global navigation menu on the Gateway. Specifically, we wanted to learn if users understood that the menu provided access to global library information as opposed to local (specific) library information. In addition, we also asked users about their preferences on how specific library web pages should be listed when they click on the MLibraries menu option.Usability Grouphttp://deepblue.lib.umich.edu/bitstream/2027.42/107010/1/Gateway_Header_Guerilla_Report.pd

Instruction Request Form - User Test

The Instruction Menu allows faculty and Graduate Student Instructors to request library instruction sessions and to tailor those sessions to their particular needs. The goals for this test were to determine whether the form provides users the information they need/want and if the design is navigable and the terminology is clear.Usability GroupUsability Task Forcehttp://deepblue.lib.umich.edu/bitstream/2027.42/106792/1/InstructReqForm.pd

LibGuides Guerrilla Testing

This guerrilla test built on previous focus group findings which demonstrated that the language currently used to describe our LibGuides (e.g., "research guides") is confusing and misleading regarding the actual content found on LibGuides pages.Usability GroupUsability Task Forcehttp://deepblue.lib.umich.edu/bitstream/2027.42/106790/1/libguides_rept_final.pd

Website Usability Debrief

"Website Usability Debrief" presentation to Library staff, July 29 2010Usability Grouphttp://deepblue.lib.umich.edu/bitstream/2027.42/107036/1/Website_Usability_Debrief.pd

Budget Usability without a Usability Budget

"Budget Usability without a Usability Budget" poster for ALA Annual 2010Usability GroupLibrary Website Task Forcehttp://deepblue.lib.umich.edu/bitstream/2027.42/107037/1/ALA2010_Poster.pd

Mirlyn "Available Online" Label Guerilla Test

The goal of this guerilla test was to determine which of four labels (three alternate labels, in addition to the current “available online” label) denoting online availability is preferred by patrons, taking time to ensure that patrons understand the range of situations currently represented by the "available online" label. We also solicited suggestions for alternate labels from participants.Usability GroupUsability Task Forcehttp://deepblue.lib.umich.edu/bitstream/2027.42/106783/1/MirlynGuerillaTest_Feb2011.pd

Mirlyn Search Satisfaction Survey

The primary purpose of this survey was to gather information about how satisfied patrons are with search results in Mirlyn and whether satisfaction levels vary significantly between categories of users (i.e. undergraduates, graduate students, faculty, etc.). The survey was designed to measure satisfaction with searching overall and with two different kinds of searches: known item searches for specific items a patron already knows about and subject searches for items about a particular topic or subject.Usability GroupUsability Task Forcehttp://deepblue.lib.umich.edu/bitstream/2027.42/106782/1/MirlynSearchSurvey_Feb2011.pd