App usage on-the-move: Context- and commute-aware next app prediction

The proliferation of digital devices and connectivity enables people to work anywhere, anytime, even while they are on the move. While mobile applications have become pervasive, an excessive amount of mobile applications have been installed on mobile devices. Nowadays, commuting takes a large proportion of daily human life, but studies show that searching for the desired apps while commuting can decrease productivity significantly and sometimes even cause safety issues. Although app usage behaviour has been studied for general situations, little to no study considers the commuting context as vital information. Existing models for app usage prediction cannot be easily generalised across all commuting contexts due to: (1) continuous change in user locations; and (2) limitation of necessary contextual information (i.e., lack of knowledge to identify which contextual information is necessary for different commuting situations. We aim to address these challenges by extracting essential contextual information for on-commute app usage prediction. Using the extracted features, we propose AppUsageOTM, a practical statistical machine learning framework to predict both destination amenity and utilise the inferred destination to contextualise the app usage prediction with travelling purposes as crucial information. We evaluate our framework in terms of accuracy, which shows the feasibility of our work. Using a real-world mobile and app usage behaviour dataset with more than 12,495 trajectory records and more than 1046 mobile applications logged, AppUsageOTM significantly outperformed all baseline models, achieving Accuracy@k 46.4%@1, 66.4%@5, and 75.9%@10

Imagining future digital assistants at work: A study of task management needs

Digital Assistants (DAs) can support workers in the workplace and beyond. However, target user needs are not fully understood, and the functions that workers would ideally want a DA to support require further study. A richer understanding of worker needs could help inform the design of future DAs. We investigate user needs of future workplace DAs using data from a user study of 40 workers over a four-week period. Our qualitative analysis confirms existing research and generates new insight on the role of DAs in managing people's time, tasks, and information. Placing these insights in relation to quantitative analysis of self-reported task data, we highlight how different occupation roles require DAs to take varied approaches to these domains and the effect of task characteristics on the imagined features. Our findings have implications for the design of future DAs in work settings and we offer some recommendations for reduction to practice