A Managerial Perspective on the Information Technology Needs of End-Users

The advancement in Information Technology (IT) has brought a tremendous impact on End-User Computing (EUC). Many organizations have partially decentralized information systems, and functional area managements are being held accountable for effective utilization of IT. This study investigates IT knowledge and skills which functional area managers identify as important for end-users. Since information systems managers\u27 views are also important, their perceptions are compared with non-information systems functional area managers\u27 perceptions. Results of this study suggest specific IT topics that business graduates should know and be able to apply. The topics identified should receive the most emphasis in the MIS curriculum for all business majors