Heuristic responses to pandemic uncertainty: Practicable communication strategies of “reasoned transparency” to aid public reception of changing science

Scientific uncertainty during pandemic outbreaks poses a challenge for health communicators. Debates continue over the extent to which health officials should be transparent about uncertainty and the extent to which they should suppress uncertainty and risk losing the public’s trust when information changes. The middle ground, the concept of “reasoned transparency,” proposes that communicators focus on interpreting uncertainty to the public in ways informed by risk research. However, little guidance exists for health officials on how to do so in this context. After conducting a series of one-to-one interviews about people’s coronavirus disease 2019 information habits, we identified significant trends in the heuristics that people depended on to process uncertainty. Based on those trends, we propose health communicators use narratives of science as evolving to set expectations for change, and that when changes do occur, health communicators note divergences from the past and avoid simply replacing old information with new information

COVID-19 health misinformation: using design-based research to develop a theoretical framework for intervention

Purpose: Because health misinformation pertaining to COVID-19 is a serious threat to public health, the purpose of this study is to develop a framework to guide an online intervention into some of the drivers of health misinformation online. This framework can be iterated upon through the use of design-based research to continue to develop further interventions as needed. Design/methodology/approach: Using design-based research methods, in this paper, the authors develop a theoretical framework for addressing COVID-19 misinformation. Using a heuristic analysis of research on vaccine misinformation and hesitancy, the authors propose a framework for education interventions that use the narrative effect of transportation as a means to increase knowledge of the drivers of misinformation online. Findings: This heuristic analysis determined that a key element of narrative transportation includes orientation towards particular audiences. Research indicates that mothers are the most significant household decision-makers with respect to vaccines and family health in general; the authors suggest narrative interventions should be tailored specifically to meet their interests and tastes, and that this may be different for mothers of different backgrounds and cultural communities. Originality/value: While there is a significant body of literature on vaccine hesitancy and vaccine misinformation, more research is needed that helps people understand the ways in which misinformation works upon social media users. The framework developed in this research guided the development of an education intervention meant to facilitate this understanding

I get by with a little help from my friends: The ecological model and support for women scholars experiencing online harassment

This article contributes to understanding the phenomenon of online abuse and harassment toward women scholars. We draw on data collected from 14 interviews with women scholars from the United States, Canada, and the United Kingdom, and report on the types of supports they sought during and after their experience with online abuse and harassment. We found that women scholars rely on three levels of support: the first level includes personal and social support (such as encouragement from friends and family and outsourcing comment reading to others); the second includes organizational (such as university or institutional policy), technological (such as reporting tools on Twitter or Facebook), and sectoral (such as law enforcement) support; and, the third includes larger cultural and social attitudes and discourses (such as attitudes around gendered harassment and perceptions of the online/offline divide). While participants relied on social and personal support most frequently, they commonly reported relying on multiple supports across all three levels. We use an ecological model as our framework to demonstrate how different types of support are interconnected, and recommend that support for targets of online abuse must integrate aspects of all three levels

Design Principles for an Educational Intervention Into Online Vaccine Misinformation

As part of a design-based research effort into disrupting the spread of COVID-19 misinformation, we have iteratively designed, developed, and evaluated a learning intervention intended for public audiences. In this paper we describe the design principles we created to guide our applied research into education on the topic of online misinformation. The six principles guiding our design are: microlearning; equity; relevance and appeal to learners; interventions that do not inadvertently spread misinformation; effective counter messaging; and engagement on an emotional level. These principles are grounded on equitable design, anti-misinformation design, and emotional design

An Evaluation of a Microlearning Intervention to Limit COVID-19 Online Misinformation

As part of a design-based research project, we designed, developed, and evaluated a web-based microlearning intervention in the form of a comic into the problem of COVID-19 online misinformation. In this paper, we report on our formative evaluation efforts. Specifically, we assessed the degree to which the comic was effective and engaging via responses to a questionnaire (n = 295) in a posttest-only non-experimental design. The intervention focused on two learning objectives, aiming to enable users to recognize (a) that online misinformation is often driven by strong emotions like fear and anger, and (b) that one strategy for disrupting the spread of misinformation can be the act of stopping before reacting to misinformation. Results indicate that the comic was both effective and engaging in achieving these learning objectives

The health belief model: How public health can address the misinformation crisis beyond COVID-19

Objectives: This paper proposes an intervention into health misinformation that relies upon the health belief model as a means to bridge the risks associated with health misinformation and the impact on individual health, beyond the current recommendations for fact checking and information literacy. Study design: This is a short theoretical paper. Methods: N/A. Results: N/A. Conclusions: Misinformation researchers and public health practitioners and communicators can benefit using the infrastructures afforded by public health offices to mobilize the health belief model as a site for misinformation education

Support for Scholars Coping with Online Harassment: An Ecological Framework

This article contributes to understanding the phenomenon of online harassment of scholars with a focus on examining the effectiveness of support for coping with online harassment. We collected data from 182 participants of an online survey examining scholars’ experiences with online harassment. Bronfenbrenner’s ecological model was used to examine the relationship between coping and support. We found that scholars used numerous engagement and disengagement coping strategies, and that the effectiveness of support for such strategies varied across genders. These findings have implications for practice and research, especially as they relate to equity and safety for scholars operating in online spaces

The Hidden Costs of Connectivity: Nature and Effects of Scholars’ Online Harassment

A growing body of research reveals that some scholars face online harassment and that such harassment leads to a wide variety of adverse impacts. Drawing on data collected from an online survey of 182 scholars, we report on the factors and triggers involved in scholars’ experiences of online harassment; the environments where said experiences take place, and; the consequences it has for personal and professional relationships. We find that online harassment is heavily entwined with the work, identity, and in some cases, the requirements of being a scholar. The online harassment scholars experience is often compounded by other factors, such as gender and physical appearance. We build on prior research in this area to further argue that universities ought to widen their scope of what constitutes workplace harassment and workplace safety to include online spaces