THE ROLE OF EMPLOYEES MOTIVATION ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF HOSPITALITY DEPARTMENT, DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY, NYERI COUNTY

The main objective of the study was to establish the role of employee motivation on organization performance in hospitality department of Dedan Kimathi university of Technology. To establish this, the study focused on the determinants of employee motivation which included; staff training, career advancement, job security and employee remuneration. The study established the problem behind decreased organizational performance. The research aimed at attaining the following objectives; to determine how staff training influences organizational performance; to investigate how career advancement influence organizational performance; to assess how job security influences organizational performance; and to establish the role of employee remuneration on organizational performance in hospitality department of Dedan Kimathi university of Technology. In chapter two, the studies done previously on the problem area was reviewed and highlighted. The research discussed those determinants by use of a structured conceptual framework; the researcher brought out the relationship of how the determinants influence organization performance. In chapter three, the study used a descriptive case study research design and targeted the staff working in the hospitality department of Dedan Kimathi university of Technology. The study population was 200 employees from the hospitality department of Dedan Kimathi university of Technology. The data gathered was analyzed quantitatively and qualitatively and thereby presented in form of tables, bar chart and pie charts according to the study variables. The findings of the study show that organization performance to prevail employee motivation has to be taken into consideration in the university human resource policies. The study found out that once employees are compensated timely, it boosts their energy levels, hence hospitality department performance. The hospitality department of the university needs to ensure that there is substantial remuneration for the departmental workers. The study found out that the hospitality department equips its workers regularly which influence the university service delivery, hence the performance. The study also found out that staff training affects the workforce ability to perform their various tasks in the hospitality department of the university. The study findings therefore establish positive relationship between staff training as a motivator to organization performance in the hospitality department of the university. From study findings it is evident that organization performance of the hospitality department in Dedan Kimathi University of Technology has a relationship on how the employees are motivated by the monetary compensation. From the study results it is evident that career advancement opportunities increase the employee morale to exert more effort in their job thereby boosting organization performance. Conclusively the respondents felt that staff training effect was 28.8%, remuneration at 40.4%, career advancement at 17.3% and job security had 13.5% of organization performance of the hospitality department. An interpretation of study results is that organization performance of the hospitality department in Dedan Kimathi University of Technology is mostly influenced by how the employees are remunerated, which motivates them to exert more effort hence increased department performance. More so the training of the staff also has a higher role as a motivator in influencing organization performance in the hospitality department of the university