The effects of perceived organizational support and organizational citizenship behaviors on continuance intention of enterprise resource planning

Although perceived organizational support (POS) and organizational citizenship behaviors (OCBs) have long received research attention, little is known of the effects of POS and OCBs in the IS usage context, specifically in the context of enterprise resource planning (ERP) continuance. In this study, the authors integrate three research streams, including POS, OCBs, and ERP continuance intention into one model in order to investigate whether POS and OCBs: altruism, conscientiousness, courtesy, civic virtue, and sportsmanship affect ERP users' continuance intention. Grounded on social exchange theory (SET), this study examined the influence of POS on OCBs, satisfaction, and continuance. In addition, the authors also assessed the mediating effects of OCBs between POS and continuance. A survey utilizing a questionnaire was used to collect data and a total of 250 usable responses were analyzed by using partial least squares (PLS). The authors found that POS indirectly influence continuance intention through satisfaction and OCBs. Conscientiousness, civic virtue, and sportsmanship mediated the relationship between POS and continuance intention, but altruism and courtesy do not. Also, a number of implications for both researchers and managers are proposed

The Effects of Perceived Organizational Support and Personality Traits on User Involvement

User involvement in information system development has long received research attention due to its significant effects on information system success. Prior studies have tended to focus on the consequences of user involvement, and in contrast, this research focuses on the factors that influence user involvement. The factors deserving more attention are perceived organizational support and personality traits that play significant roles in users’ IS related perceptions and behaviours. This in-progress research aims to explore the relationship among POS, personality traits, and user involvement. To achieve the research objectives, we developed a theoretical model that explains how perceived organizational support and the five personality traits namely: Neuroticism, Extraversion, Agreeableness, Openness, Conscientiousness influence user involvement. Further, this model explains how personality traits mediate the relationship between POS and user involvement

Multi-Objective Binary PSO with Kernel P System on GPU

Computational cost is a big challenge for almost all intelligent algorithms which are run on CPU. In this regard, our proposed kernel P system multi-objective binary particle swarm optimization feature selection and classification method should perform with an efficient time that we aimed to settle via using potentials of membrane computing in parallel processing and nondeterminism. Moreover, GPUs perform better with latency-tolerant, highly parallel and independent tasks. In this study, to meet all the potentials of a membrane-inspired model particularly parallelism and to improve the time cost, feature selection method implemented on GPU. The time cost of the proposed method on CPU, GPU and Multicore indicates a significant improvement via implementing method on GPU

Review On Expectancy Disconfirmation Theory (EDT) Model In B2C E-Commerce

This study focuses on a review of “Expectancy Disconfirmation Theory” (EDT) as a famous theory in measuring customer’s satisfaction. In today’s competitive e-marketplace, e-businesses that determine an efficient strategic think behind their e-commerce activities involve designing a qualified website and presenting good quality of products and services will be more successful in attracting customer satisfaction. These points emphasize on the importance of attracting customer’s satisfaction for the vita of e-businesses. That’s why measuring customer’s satisfaction by an empowerment tool that has ability to cover and make relationship among all concepts that are explained above is imperative. “Expectancy Disconfirmation Theory” (EDT) which is defined as an theory for measuring customer satisfaction from perceived quality of products or services is reviewed in this research for measuring customers satisfaction. Evolution of “EDT” shown this theory is able to measure quality of services and information which provided by B2C E-commerce from customer’s point of view. Moreover, review on EDT measurement methods and their strengths and weaknesses in accuracy of the results shown that Additive Difference Model (ADM) and Direct Effects Model (DEM) worked well across both standards involve customer‘s expectation and desire. Between DEM and ADM methods, when managers need information about desires and expectations DEM appears to be a good choice but it does not provide a distinct measure of the disconfirmation of customer‘s expectation and desire. In versus ADM provide a distinct measure of the disconfirmation of customer‘s expectation and desire. That’s why it is concerned by managerial issues

An effective model for evaluating website quality considering customer satisfaction and loyalty: evidence of airline websites

This paper provides a better understanding of the impact of e-quality on customer satisfaction which leads to the retention of loyal customers to airline e-ticketing websites. In this paper website quality is divided into three levels including: “website performance”, “website information” and “website online service”. Three sets of E-SERVQUAL criteria are chosen following a review of prior airline website studies in order to map each three levels. To measure customer satisfaction in each level, Additive Difference Model measurement method of Expectancy Disconfirmation Theory is integrated with the proposed model. Thus, the proposed model is comprised of the Expectancy Disconfirmation Theory model, a three-level framework, and E-SERVQUAL model. This model can help airline website decisionmakers to understand the customer’s point of view concerning website quality and to identify the strengths and weaknesses of designed airline websites in attracting customers to e-ticketing

How consultant participation lead to ERP implementation satisfaction: a study upon the Iranian industries

Due to high levels of investment required in the implementation of an Enterprise Resource Planning (ERP) system and considerable differences in ERP adoption results, substantial research attention has been devoted to exploring critical success factors (CSFs) concerning ERP implementation. Little attention, however, has been paid to the mechanisms of how these factors influence successful ERP implementation. This study focused on three CSFs, namely: consultant participation, user training, and IT staff skills. The authors developed a research model including the relationships between the aforementioned CSF variables and ERP implementation success variable, namely ERP implementation satisfaction. The purpose of this research was to explore the direct effect of consultant participation on ERP implementation success (satisfaction) and examines the indirect effect of that via user training, and IT staff skills. Our research model was assessed using a sample of 249 ERP users in Iranian organizations. Partial least squares (PLS) technique was used for data analysis. The PLS results confirmed our six hypotheses. After integrating the results, we found that consultant participation positively influenced ERP implementation satisfaction either directly or indirectly through user training and IT staff skills

An Effective Model for Evaluating Website Quality Considering Customer Satisfaction and Loyalty: Evidence of Airline Websites

Abstract This paper provides a better understanding of the impact of e-quality on customer satisfaction which leads to the retention of loyal customers to airline e-ticketing websites. In this paper website quality is divided into three levels including: "website performance", "website information" and "website online service". Three sets of E-SERVQUAL criteria are chosen following a review of prior airline website studies in order to map each three levels. To measure customer satisfaction in each level, Additive Difference Model measurement method of Expectancy Disconfirmation Theory is integrated with the proposed model. Thus, the proposed model is comprised of the Expectancy Disconfirmation Theory model, a three-level framework, and E-SERVQUAL model. This model can help airline website decisionmakers to understand the customer's point of view concerning website quality and to identify the strengths and weaknesses of designed airline websites in attracting customers to e-ticketing

The effects of transformational leadership and ERP system self-efficacy on ERP system usage

Purpose - During the past decade, there has been vast investment in Enterprise Resource Planning (ERP) system packages, in addition to a significant increase in the importance of acceptance by users of the ERP system regarding the success or failure of ERP implementation. The purpose of this paper is to identify the external factors which influence ERP system acceptance. The work is motivated by the realization that transformational leadership (TL) and ERP system self-efficacy are critical external factors that can affect ERP system acceptance.Design/methodology/approach - A framework has been developed from a study of literature in the field of TL, ERP system self-efficacy and the technology acceptance model (TAM). A survey utilizing a questionnaire was used to collect data and a total of 151 usable responses were analyzed by using the partial least squares method.Findings - The results of the study indicate that TL can either directly or indirectly influence perceived usefulness via the assimilation of self-efficacy in a positive manner. Also, TL has been found to have a positive influence on perceived ease of use both directly and indirectly via application of self-efficacy measures.Research limitations/implications - The findings were drawn from two Iranian companies, hence the results are not necessarily generalizable to other nations and other cultures.Practical implications - Management should provide TL development programs for their ERP leaders and encourage them to implement transformation in a manner that could increase assimilation and application of self-efficacy when using the ERP system.Originality/value - The study can provide ERP managers with a better understanding of how they can use TL behavior and skills in motivating and enhancing employees' self-efficacy in order to achieve ERP system usage success

DOES ORGANIZATIONAL IDENTIFICATION LEAD TO USER INVOLVEMENT?

Abstract User involvement in information system development has long received research attention due to its significant effects on information system success. Prior studies have tended to focus on the consequences of user involvement, and in contrast, this research focuses on the factors that influence user involvement. The factors deserving more attention are organizational identification (OI) and organizational citizenship behaviours (OCBs). Although OI and OCBs have long received research attention, little is known of the effects of OI and OCBs in the contex