SEVAQ: a unique multi-functional tool for assessing and improving the quality of e-courses

It is challenging to enhance quality of e-learning.We based the quality assessment on the EFQM and theKirkpatrick models. We built our own SEVAQ qualitymodel on which we based our multi-functional selfevaluationquestionnaire. We focused and limited ourselveson the valuable learners feedback. Our questionnaire isstructured around the 3 main criteria: the enablinglearning resources, learning processes and the learningresults. Questions are linked with their criteria andsubcriteria.The SEVAQ tool addresses the designer of the questionnaireas well as the learner, being the evaluator and so being theuser of the questionnaire. The designer selects on a flexibleway a set of relevant questions to be answered by thelearner. After finishing the questionnaire by the learner, thesystem analysis the result