Policy framework for digital platforms : moving from openness to inclusion : protection of users in the platform economy : a European perspective

The research report offers a comparative analysis of problems suffered by digital platform users in their daily-life transactions, namely practices and threats that are exclusionary or unfair under legal frameworks, as well as underlying gaps in protection, and practicable solutions. It focuses on the inequalities (understood as information asymmetries affecting the weak party), and unfair practices experienced by end-users and suppliers of online platforms