Dissemination of Information and Communication Technology (ICT) in tourism industry : Pros and cons

In the global economy, tourism is one of the rapidly growing business in comparison with the challenges and opportunities of other industries which is also accounting for more than one-third of the overall worldwide services business. With the rise of globalization, the economy is boosting everywhere, and the tourism industry has become very competitive. Utilizing information and communication technologies in tourism and hospitality industry has tremendous importance in this competitive era. Therefore, this study aims to provide an overview by demonstrating the importance of ICT in the tourism industry. Although several factors might have a relationship with ICT and tourism industry, however, this study merely investigated the general facts without empirical investigations. This study followed the method of reviewing the papers and reports of previous studies. It is recommended for future studies to come out with either quantitative or qualitative approach of the study to explore specific contribution, which might add more knowledge and understanding