Measuring the Impact of Civic Engagement: Tracking Outcomes in Health, Education, and Economic Security

Describes the process of developing the Civic Engagement Measurement System to measure the impact of integrating civic engagement practices into human services programs in the areas of education, healthy living, and economic security. Includes the CEMS

Private Sector Metrics Contributions to Social Change: Customer Satisfaction Meets Agriculture Development

The ambitious current wave of agriculture development projects – public, private and public?private – expressly profess to break with 60 years of underperformance in support for smallholder agriculture in Africa and South Asia. These projects share with their discredited predecessors a supply?side approach that seeks to introduce something exogenous to improve agriculture outcomes. The introduced factors vary, including improved seeds to fertilisers to pest control and resource management to other agronomic techniques to supply chain efficiencies, improved production technologies, to better market access. The list goes on, driven by the technological ingenuity and commitment of highly educated agriculture specialists from the Global North. This article argues that these bold supply?side efforts run the risk of badly underperforming or even failing unless they build in real accountability to the intended beneficiaries – smallholder farmers – through systematic feedback loops. The argument draws from the business management canon of customer satisfaction

Évaluation d’impact visant à améliorer le développement (EIAD) : repenser, remanier et réformer

Version anglaise disponible dans la Bibliothèque numérique du CRDI: Impact evaluation for improving development (IE4ID ): rethinking, reshapin

The 21st Century Potential of Constituency Voice: Opportunities for Reform in the United States Human Services Sector

This white paper wrestles with a seeming paradox. There is an enduring and widely held conviction among human services leaders that feedback from primary constituents is of great – perhaps even paramount — importance in their work. And yet in practice, human service agencies do not find current formal feedback practices to be helpful. The myriad forms of feedback human service organizations receive from service beneficiaries and other stakeholders (such as satisfaction and outcome surveys) are not realizing their potential for transforming the way human service providers, service beneficiaries and funders work together to create positive social change

Impact evaluation for improving development (IE4ID ): rethinking, reshaping

French version available in IDRC Digital Library: Évaluation d’impact visant à améliorer le développement (EIAD) : repenser, remanier et réforme