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2 research outputs found
Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty
Author
Cronin J. J.
Dick A. S.
+15 more
Edwards Susan
Keiningham Timothy L.
Parasuraman A.
Parasuraman A.
Vargo S. L.
김선애
김순이
김완종
김완종
김윤실
김정희
백항기
백항기
이상복
황재영
Publication venue
'Korean Library and Information Science Society'
Publication date
Field of study
No full text
Crossref
A Study on Utilization of Voice of the Customers(VOC) for Improvement in Information Services
Author
Huff-Eibl Robyn
Law Y. F. D
+8 more
Pyon C. U
김기영
김다해
김진용
백항기
이정구
조인숙
최유정
Publication venue
'Korean Library and Information Science Society'
Publication date
Field of study
No full text
Crossref