Effective customer requirements management using an information supply based model

Managing customer requirements is a crucial process in any project, especially when these requirements usually keep changing throughout a project life cycle. Despite the high importance of customer requirement management in any project, there is no avail

Evaluating the quality of project planning: a model and field results

Faulty planning will result in project failure, whereas high-quality project planning increases the project's chances of success. The paper reports on the successful development and implementation of a model aimed at evaluating the quality of project planning. The model is based on both the abilities required of the project manager and the organizational support required for a proper project management infrastructure. The model was validated and applied by 282 project managers in nine organizations, where strong and weak planning processes were identified and analysed

From critical success factors to critical success processes

After myriad studies into the main causes of project failure, almost every project manager can list the main factors that distinguish between project failure and project success. These factors are usually called Critical Success Factors (CSF). However, despite the fact that CSF are well-known, the rate of failed projects still remains very high. This may be due to the fact that current CSF are too general and do not contain specific enough know-how to better support project managers decision-making. This paper analyses the impact of 16 specific planning processes on project success and identifies Critical Success Processes (CSP) to which project success is most vulnerable. Results are based on a field study that involved 282 project managers. It was found that the most critical planning processes, which have the greatest impact on project success, are "definition of activities to be performed in the project", "schedule development", "organizational planning", "staff acquisition", "communications planning" and "developing a project plan". It was also found that project managers usually do not divide their time effectively among the different processes, following their influence on project success

Planning effort as an effective risk management tool

In project management, high levels of risk are considered to be a significant obstacle for project success. This paper investigates whether improving the project plan can lead to improved success for high-risk projects. A quality of planning index was designed to explore how the presence of high risk affects the quality of planning and project success. The index includes managerial aspects such as costs, human resources, procurement and quality, as well as organizational support aspects based on organization maturity models. In a field study based on data collected from 202 project managers regarding their most recent projects, it was found that the levels of risk at the beginning of projects has no effect on their final success. Drilling down to find an explanation for this surprising phenomenon, we found that in the presence of high risk, project managers significantly improve their project plans. Hence, in high-risk projects, better project plans improve all four dimensions of project success: schedule overrun, cost overrun, technical performance and customer satisfaction. However, in low-risk projects, better project plans did not contribute to reducing schedule or cost overruns. In other words, while endless risk management tools are developed, we found that improving the project plan is a more effective managerial tool in dealing with high-risk projects. Finally, the paper presents the most common planning tools currently being used in high-risk projects

Benchmarking of project planning and success in selected industries

Purpose - To identify the industry in which projects are best planned and executed and use it as a benchmark for improving project planning in other industries. Design/methodology/approach - Based on data collected from 280 project managers, project success and quality of project planning were evaluated and analyzed for four industries - construction and engineering, software and communications, services, and production and maintenance. Findings - Quality of project planning was found to be the highest in construction and engineering organizations and the lowest in manufacturing organizations. This is a result of a few factors, among them the intensive organizational support which is offered to project managers working in construction and engineering organizations. The other three industries limit their support mostly to tactical aspects, such as the purchasing of project management software. The high quality of project planning in the construction and engineering organizations resulted in their ability to complete projects by almost half the cost and schedule overruns, as compared to organizations belonging to the other industries. Finally, results of the industries in Israel and Japan are compared and analyzed. Research limitations/implications - Findings are limited to the four industries included in the study. Practical implications - If organizations, not belonging to the construction industry, wish to improve the probability of success in project planning and execution, they should follow methodologies commonly used in the construction industry. Originality/value - This paper introduces a valid field study, exploring project management practices in four industries and identifies the one which may be used as a benchmark for the others. It also identifies specific strengths and weaknesses in project management within the explored industries

Project benefit management: a conceptual framework of target benefit formulation

Successful realization of project benefits is strongly associated with organizational performance. Formulating project target benefits is regarded as the first and critical step in the benefit management process. In this study, we drew upon relevant theories and conducted in-depth interviews with senior managers in Australia to develop a conceptual framework of project target benefit formulation and corresponding propositions. Our findings highlight the important role of project target benefits in funding decision-making and suggest seven criteria for their appraisal (strategic fit, target value, measurability, realism, target date, accountability and comprehensiveness) and four constructs which improve the formulated target benefits (a formal benefit formulation process, senior executive leadership, senior executive supports, and public service motivation). These findings extend the current literature on project benefit management by providing a holistic view on how project target benefits should be formulated and appraised

Al Qaeda's Operations: Project Management Analysis

In recent years, Al Qaeda succeeded in perpetrating several terrorist attacks that were successfully calculated and executed. Each operation may be considered to be analyzed as a project. This article analyzes the events taken by Al Qaeda prior to their operations, focusing on planning, controlling, and decision-making processes, using common tools from the project management area. This unique approach enables an understanding of the operational aspects of Al Qaeda and the managerial processes that its leaders were focused on. It was found that Al Qaeda's greatest managerial strength lies in human resource management, which includes team members recruiting, developing a clear organizational structure, team developing and team members motivating. Al Qaeda's greatest weakness lies in time management, resulting with many operations' schedule delays