Managing Virtual Teams

{Excerpt} Virtual team management is the ability to organize and coordinate with effect a group whose members are not in the same location or time zone, and may not even work for the organization. The predictor of success is—as always—clarity of purpose. But group participation in achieving that is more than ever important to compensate for lost context. Virtual team management requires deeper understanding of people, process, and technology, and recognition that trust is a more limiting factor compared with face-to-face interactions. A team is a cooperative unit of interacting individuals who are committed to a common purpose on tasks; endowed with complementary skills, for instance, in technical competence, problem-solving ability, and emotional intelligence; and who share interdependent performance goals (with indicators and deadlines) as well as an approach to work for which they hold themselves mutually accountable. (People try to accomplish with others what they cannot do alone.) When they are effective, teams are typified by intelligibility of purpose, trust, open communication, clear roles, the right mix of talent and skills, full participation, individual performance, quality control, risk taking, collective delivery of products and services, an appropriate level of sponsorship and resources,and balanced work-life interactions. Their stages of development are likely universal. But here commonalities end: thanks to globalization and, chiefly, the advent of the Internet, unusual teams whose members may never meet face to face have come to proliferate. Their distinct configurations raise unique challenges for managers, to which literature and practice are only just beginning to pay attention

Conducting Effective Meetings

{Excerpt} Meetings are essential in any form of human enterprise. These days, they are so common that turning the resources they tie up into sustained results is a priority in high-performance organizations. This is because they are potential time wasters: the other persons present may not respect their own time as much as you have come to respect yours, and it is therefore unlikely that they will mind wasting your time. Generic actions before, during, and after can make meetings more effective

Picking Investments in Knowledge Management

{Excerpt} What can be measured is not necessarily important and what is important cannot always be measured. When prioritizing investments in knowledge management, common traps lie waiting. They are delaying rewards for quick wins, using too many metrics, implementing metrics that are hard to control, and focusing on metrics that tear people away from business goals. How can investments in knowledge management be picked? This is no easy matter. What can be measured is not necessarily important and what is important cannot always be measured. Not surprisingly, despite the wide implementation of knowledge management initiatives, a systematic and comprehensive assessment tool to prioritize investments in knowledge management in terms of return on investment is not available. This owes to the difficulty of demonstrating direct linkages between investments in knowledge management and organizational performance, most of which can only be inferred, and the fact that the miscellany of possible knowledge management initiatives calls for both quantitative and qualitative approaches. This is indeed the rationale behind the Balanced Scorecard introduced by Robert Kaplan and David Norton in 1992, whose qualities make it quite useful as a knowledge management metric

Political Economy Analysis for Development Effectiveness

{Excerpt} Political economy embraces the complex political nature of decision making to investigate how power and authority affect economic choices in a society. Political economy analysis offers no quick fixes but leads to smarter engagement. Economics—the social science that deals with the production, distribution, and consumption of material wealth and with the theory and management of economic systems or economies—was once called political economy. Anchored in moral philosophy, thence the art and science of government, this articulated the belief in the 18th–19th centuries that political considerations—and the interest groups that drive them—have primacy in determining influence and thus economic outcomes at (almost) any level of investigation. However, with the division of economics and political science into distinct disciplines from the 1890s, neoclassical economists turned from analyses of power and authority to models that, inherently, remove much complexity from the issues they look into

Understanding Complexity

{Excerpt} In development agencies, paradigms of linear causality condition much thinking and practice. They encourage command-and-control hierarchies, centralize decision making, and dampen creativity and innovation. Globalization demands that organizations see our turbulent world as a collection of evolving ecosystems. To survive and flourish they must then be adaptable and fleet footed. Notions of complexity offer a wealth of insights and guidance to 21st century organizations that strive to do so

Outcome Mapping

{Excerpt} Development is about people—it is about how they relate to one another and their environment, and how they learn in doing so. Outcome mapping puts people and learning first and accepts unexpected change as a source of innovation. It shifts the focus from changes in state, viz. reduced poverty, to changes in behaviors, relationships, actions, and activities. Development agencies must show that their activities make significant and lasting contributions to the welfare of intended beneficiaries. But they may well be trying to measure results that are beyond their reach: the impacts they cite as evidence are often the result of a confluence of events for which they cannot realistically get full credit. Outcome mapping exposes myths about measuring impacts and helps to answer such questions. A project or program that uses the framework and vocabulary of outcome mapping does not claim the achievement of development impacts, nor does it belittle the importance of changes in state. Rather, it focuses on its contributions to outcomes (that may in turn enhance the possibility of development impacts—the relationship is not inevitably a direct one of cause and effect.) More positively, because outcome mapping limits its concerns to those results that fall strictly within a project or program’s sphere of influence, development agencies can become more specific about the actors they target, the changes they expect to see, and the strategies they employ

The Five Whys Technique

{Excerpt} When confronted with a problem, have you ever stopped and asked “why” five times? If you do not ask the right question, you will not get the right answer. The Five Whys is a simple question asking technique that explores the cause-and-effect relationships underlying problems. For every effect there is a cause. But the results chain between the two is fairly long and becomes finer as one moves from inputs to activities, outputs, outcome, and impact. In results-based management, the degree of control one enjoys decreases higher up the chain and the challenge of monitoring and evaluating correspondingly increases. In due course, when a problem appears, the temptation is strong to blame others or external events. Yet, the root cause of problems often lies closer to home

Public Innovations in the Future

Taking off the past, the future always starts today. The capacity to harness intellectual and social capital and to convert it into novel and useful things has become the critical organizational requirement of the age. Organizations must frame tools, methods, and approaches that boost creativity and innovation, particularly in the public sector. The agenda for change is great: we need future solutions now

Moral Courage in Organizations

{Excerpt} Moral courage is the strength to use ethical principles to do what one believes is right even though the result may not be to everyone’s liking or could occasion personal loss. In organizations, some of the hardest decisions have ethical stakes: it is everyday moral courage that sets an organization and its members apart. Courage is the ability to confront danger, fear, intimidation, pain, or uncertainty. Physical courage is fortitude in the face of death (and its threat), hardship, or physical pain. Moral courage, the form the attribute nowadays refers to, is put simply the ability to act rightly in the face of discouragement or opposition,possibly and knowingly running the risk of adverse personal consequences. Springing from ethics—notably integrity, responsibility, compassion, and forgiveness—it is thequality of mind or spirit that enables a person to withstand danger, difficulty, or fear; persevere; and venture. Comprehensively—as said by Christopher Rate et al., it is awillful, intentional act, executed after mindful deliberation, involving objective substantial risk to the bearer, and primarily motivated to bring about a noble good or worthy enddespite, perhaps, the presence of the emotion of fear

Enhancing Knowledge Management Strategies

{Excerpt} Despite worldwide attention to strategic planning, the notion of strategic practice is surprisingly new. To draw a strategy is relatively easy but to execute it is difficult—strategy is both a macro and a micro phenomenon that depends on synchronization. One should systematically review, evaluate, prioritize, sequence, manage, redirect, and if necessary even cancel strategic initiatives