Psychological Contracts, OCB and Customer Service: An Exploratory Examination

This paper examines the relationships among the psychological contract, fairness, OCB, and customer service. We report on two exploratory studies that provide insight into psychological contract violations and subsequent perceptions of fairness, as well as OCB activity. A linkage is made between psychological contracts and behavior directed internally and those directed externally (i.e., customer service). We extend the current theory to suggest implications for effectively managing customer service employee OCB. Finally, suggestions are made for both practice and future research to be conducted in a multidisciplinary design

Hepatocyte hyperplasia in chronic liver disease

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The first generation with mass schooling and the fertility transition: the case of Sri Lanka

This study attempts to explain the Sri Lankan fertility transition in terms of the pre-transition fertility regime and conditions leading to its destabilization. This study therefore deviates from previous studies of fertility in Sri Lanka which have largely focused upon the post-transitional fertility differentials. From the first formulation of demographic transition theory, education has been used as a significant factor relating to the fertility transition, but Caldwell’s ‘mass education fertility transition’ thesis can be regarded as the major attempt to explain the relationship between education and the onset of the fertility transition, with education a central explanatory factor in fertility transition theory. My analysis uses existing fertility theory to explain the educationfertility transition relationship, systematically tests that theory and suggests some modification to the theory on the basis of the Sri Lankan experience. The availability of relevant information in Sri Lanka has provided the opportunity to analyse the generations which contributed to the onset of the fertility transition and the continuance of that transition

Urban Community Profiles: Safe Relocation and Resettlement in Post-War Sri Lanka

In this chapter, we offer some theories about how to create safer cities in post- war countries. We do this by presenting our research on the losses and gains of two relocated urban IDP communities in post- war Sri Lanka: Colombo, the national capital, and Jaffna, the capital of the country’s northern province. Our community profiling approach looks at how these two communities responded with resilience to the violence and displacement that residents experienced in a post-conflict situation.International Development Research Centre (IDRC)Department for International Development (DFID