984 research outputs found
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Generating citizen trust in e-government using a trust verification agent: A research note
Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizenâs take-up of online public sector services or engagement with public decision and
policy making. A citizenâs decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual âtrustâ decisions by
providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool â a trust
verification agent (TVA) - that can take an agencyâs security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state
their concerns and obtain an evaluation of the agencyâs provision in appropriate âcitizen friendlyâ language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council, UK (grant GR/T27020/01
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Online engagement from the grassroots: Reflecting on over a decade of ePetitioning experience in Europe and the UK
The official published verison of this chapter can be accessed from the link below - Copyright @ 2012 SpringerExtensive debate on Internet and formal politics has concentrated on whether authorities should focus their efforts on high-volume activities such petitioning or crowdsourcing. Those engagement tools seem to be consistent with the ambition of many networked citizens to influence policy making through ad hoc and mostly single-issue movements. Therefore, certain interesting questions emerge: can authorities organise their engagement activities to respond and act upon this call? Can citizens in-deed influence policy making in a few clicks? This chapter draws together material from different uses of ePetitioning tools in Europe, mainly focusing on the integrated UK experience at national and local level. The analysis suggests that those initiatives can provide valuable feedback to authorities and be effectively complemented by other forms of deeper engagement. Yet, political organisations should pay close attention on how the public views such exercises and be prepared to support partici-pants in different ways and on a regular basis
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Creating social entrepreneurship in local government
The public sector is often considered synonym with inefficiency and a lack of
motivation to be innovative. This paper seeks to contribute towards the
literature surrounding social entrepreneurship in the public sector, through
using institutional theory to underpin an e-Innovations model that promotes
social entrepreneurship, while recognising how the adoption of innovation
within the public sector is fostered. The proposed model seeks to serve as a
process that threatens the conservative and risk-averse culture endemic in the
public sector
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Generating citizen trust in e-government using a trust verification agent: A research note
Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizenâs take-up of online public sector services or engagement with public decision and policy making. A citizenâs decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual âtrustâ decisions by
providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool â a trust
verification agent (TVA) - that can take an agencyâs security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state
their concerns and obtain an evaluation of the agencyâs provision in appropriate âcitizen friendlyâ
language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council-UK (grant GR/T27020/01
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Mapping factors influencing EAI adoption in the local government authorities on different phases of the adoption lifecycle
Several private and public organisations have adopted Enterprise Application Integration (EAI), however, its application in the Local Government Authorities (LGAs) is limited. Although, there exist few EAI adoption models, these models mainly focus on a number of different factors (e.g. benefits, barriers, cost) influencing the decision making process for EAI adoption. Moreover, these models do not illustrate which factor(s) influence the decision making process for EAI adoption on the adoption lifecycle phases. Literature indicates that the adoption process involves a sequence of phases an organisation passes through before taking the decision for adoption. This exemplifies that LGAs may also have to pass through several adoption phases before taking the decision to adopt EAI. However, due to the: (a) multiplicity of diverse EAI adoption factors and (b) not able to recognise which factor(s) influence EAI on adoption lifecycle phases, it may not be easy for LGAs to take decisions to adopt EAI by merely focusing on different factors. This may impede the decision making process for EAI adoption in LGAs. Notwithstanding, the implications of EAI have yet to be assessed, leaving scope for timeliness and novel research. Therefore, it is of high importance to investigate this area within LGAs and result in research that contributes towards successful EAI adoption. This paper makes a step forward as it: (a) investigates and proposes four adoption lifecycle phases, (b) validates the adoption lifecycle phases and (c) mapping the factors influencing EAI adoption on the adoption lifecycle phases, through a case study. Hence, it significantly contributes to the body of knowledge and practice. In doing so, providing sufficient support to the decision makers for speeding up the decision making process for EAI adoption in LGAs
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Age related cognitive impairments and assistive web-base technology
Several researchers argue that age related cognitive impairments have detrimental affect on use of web services by older adults. However little and systematic applied research has been conducted on how age related cognitive impairments might affect the usage of web services by older adults. Undoubtedly, understanding the relationship between the cognitive changes that accompany aging and their impact on older adultsâ usage of web services will be beneficial for designing web services for this group. The paper demonstrates how such understanding has been employed to develop an assistive technology in order to improve older adultsâ interaction with online forms
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Electronic transformation of government in the U.K.: a research agenda
This paper presents the findings of an exploratory research project into future
e-Government (electronic Government) initiatives. The Virtual Institute for
Electronic Government Research (VIEGO) project aimed at identifying and
further developing the research agenda of e-Government based on a solid
practical ground. As such, the paper offers a novel methodology in identifying
the road map for future e-Government initiatives based on a series of
workshops organised around the U.K. hosting a mixture of stakeholders
involving both academics and parishioners. The analysis of the VIEGO
workshops depicted that an e-Government research agenda involves a
combination of social, technological and organisational issues at both
governmental and individual citizen level, ultimately driven by empirical
case-based experience and active participation in e-Government processes.
Unlike other propositions for the future of e-Government offered in the e-
Government literature, raised research questions not only originated from an
analysis of e-Government literature but also on the outcome of brainstorming,
reflections and contemplations throughout the duration of the project
Developing the egovernment research agenda
This paper presents an exploratory research project to determine the needs for future eGovernment research. The project aimed particularly at getting relevant stakeholder views as a contrast to the received academic wisdom or political rhetoric. This paper outlines the need for such fieldwork and discusses the methodology adopted to elicit the stakeholdersâ views without influencing the debate. The VIEGO workshops have shown that an eGovernment research agenda will require a multi-disciplinary approach involving a combination of social, technological and organisational issues. The primary concerns of stakeholders are not to develop more novel IT but to acquire the means to cope with constant change, coordinate development and extend participation.UKâs Engineering Physical Sciences Research
Council (EPSRC)-(grant EP/ D043840/1
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Argument maps as policy memories for informed deliberation: A research note
This is an eGISE network paper. A significant area within eGovernment is concerned with systems to
support democratic policy formation and decision making processes. In modern government, both
local and national, consultation with interested parties is an important element in maintaining the
democratic process. To date online consultation tools have has used existing software tools, which are
simple text based tools that were not tailored to the process. This project proposes to develop an
online tool that will visualise the issues and arguments graphically as the consultation process
proceeds. Using Discourse Analysis and Ontological Engineering it will create Argument Maps that
will server not only to inform participants but also the archive record of the consultation â the Policy
Memory. We hypothesise that such a tool would allow citizens to be come more engaged with policy
formation and enhance democratic participation
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Business process simulation: An alternative modelling technique for the information system development process
This paper discusses the idea that even though information systems development
(ISD) approaches have long advocated the use of integrated organisational views, the
modelling techniques used have not been adapted accordingly and remain focused on
the automated information system (IS) solution. Existing research provides evidence
that business process simulation (BPS) can be used at different points in the ISD
process to provide better integrated organisational views that aid the design of
appropriate IS solutions. Despite this fact, research in this area is not extensive;
suggesting that the potential of using BPS for the ISD process is not yet well
understood. The paper uses the findings from three different case studies to illustrate
the ways BPS has been used at different points in the ISD process. It compares the
results against IS modelling techniques, highlighting the advantages and
disadvantages that BPS has over the latter. The research necessary to develop
appropriate BPS tools and give guidance on their use in the ISD process is discussed
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