Collaboration in Combating Identity Fraud

The problem of identity theft is complex, spans the boundaries of many organizations, companies and countries, and affects numerous entities in different ways at different times. However, given the nature of the problem, it is extremely difficult and costly for an indi

Internet-based technology use and new product time-to-market: The moderating effect of product innovativeness

The aim of this study is to investigate the impact of Internet-based technology (IBT) use during a new product development (NPD) project on new product time-to-market. It is hypothesized that (1) IBT use has a positive impact on new product time-to-market (2) this impact is both direct and indirect (3) the indirect impact of IBT use on product time-to-market is achieved through improvement of communication quality, effectiveness of team learning and level of team integration (4) the strength of these relationships is moderated by the product innovativeness. In order to test the hypotheses, data from 278 NPD projects conducted by Canadian and American manufacturing companies were collected and analyzed. IBT use was found to be a significant contributor to communication quality, effectiveness of team learning, level of team integration and new product time-to-market. Additionally, the results indicate that the relationships are stronger for projects developing highly innovative products as opposed to less innovative products

Development of technological capability by Cuban hospitality organizations

This study investigates the key elements that affect the ability of hospitality organizations to cultivate technological capability through innovation. The focus of analysis is not on the institutional context, but on the hotel and tourist companies. A theoretical framework that links the type of innovation undertaken by the firm, the firm's managerial capabilities, learning culture, organizational structure, systems and procedures, technological absorptive capacity and level of government support with the level of technological capability is presented and tested empirically based on the data on innovation projects from 62 Cuban hospitality companies. Analysis of the data confirmed hypotheses that group management skills, project management skills, learning culture, and government support are significantly related to the development of technological capability in these companies

Extent of Internet-based Technology Use in New Product Development Projects in Canada and the United States

Internet-based technologies (IBT) have become very popular tools in new product development. However, there is lack of research on how extensively different technologies are used and what they are used for. The objective of this study is to investigate the current state of adoption of Internet-based technologies by Canadian and American manufacturing companies and also to investigate the differences in their applications and use in projects with different levels of product innovativeness, team proximity, and suppliers’ involvement in the team. The research uses data collected from 278 NPD projects conducted by Canadian and American manufacturin

Impact of TQM on company's performance

Purpose - The purpose of this paper is to investigate the impact of total quality management (TQM) implementation on different dimensions of company performance. Design/methodology/approach - The study investigates Canadian finalists (winners and certificates of merit) in the Total Quality category of the Canada Awards for Business Excellence. The data were collected either through in-depth personal interviews or by mail/telephone using the questionnaire and then analyzed. Findings - The data analysis confirmed the hypothesized positive impact of TQM on all investigated dimensions of company performance, i.e. employee relations (improved employee participation and morale), operating procedures (improved products and services quality, process and productivity, and reduced errors/defects), customer satisfaction (reduced number of customer complaints), and financial results (increased profitability). Research limitations/implications - Small sample size limited the scope of statistical analysis. Also, the results of this study are only valid for TQM adopters and give an indication of what performance can be achieved by companies that undertake a successful TQM program. Practical implications - The study provides useful insights into the performance improvement that can be achieved through TQM. Originality/value - The study provides evidence on how different dimensions of performance are affected by TQM and gives insights into how long does it take to obtain these benefits. Business performance Canada Performance management Quality awards Total quality managemen