Knowledge Management and Decision Making

It's important to give the knowledge management filed interest, because of the environmental, technological change for this reason  knowledge Management needs not to given more attention in Jordanian Organizations. This paper represents the Knowledge management factors to make  quality of strategic decisions. The paper shows the most important factors of knowledge management including  to support (information system , technology, awareness) and to make appropriate decisions with high quality choices. this paper represent the research methodology as a qualitative approach by using appropriate literature of review and a discussion between those researchers, finally the paper shows the following conclusions: According to the discussion knowledge management system  improve the quality of decision making information system to link it with appropriate information system because it's impossible to build knowledge management system without accumulated information in appropriate  information system. The availability of Knowledge management technology can be of huge advantage in the practice of organization development through enhance the managerial activities because of technology is a platform  to implement the knowledge management system.. There has been a major interest in knowledge management system is the awareness of using knowledge management system from one side , and to be aware of how to implement this system in the organization . According to the discussion there is quality decision making selecting the appropriate  alternative in the correct time, the flexibility in using and modifying the chosen alternative

Total Quality Management in Higher Education

This research paper aims at highlighting the Total Quality Management (TQM) elements at university, through environmental scanning the researcher found many important factors in University, where quality of education Is the main purpose of a university education when providing service for students. A lot of researcher have been  studied (TQM)  around the world by educational institution , that’s indicators how is very important quality assurance in education sector based on revolution and hyper competition  between institution specially university.  accordingly this paper focus on TQM as a approach used in organization to enhance managerial method pulse increase the performance at university output. so the  main objectives in this paper to concentration on principle of TQM. Also, it studies the core concept of principle and highlight on important part that enhances the quality in university plus that what the distinguish from others papersto achieve academic excellence. Key words: Higher education, quality, Total Quality Management, academic excellence, Jordan