E1 Theme: Trust-building for collaborative win-win customer solutions. Opportunity Assessment Roadmap Report

This report proposes a five year roadmap that address the opportunities for understanding, building and measuring trust in the Australian energy sector. Providing customer education alone is not consistent with best practice. Deficits in public knowledge are not the problem; therefore, educating energy users about the energy system is not the solution. This roadmap leverages customers strengths, knowledge, and practices to cultivate trust using a shared value approach. The conceptual centrepiece of this report is the ‘ecosystem of shared value’ – an industry-wide approach to valuing consumers’ contributions to the creation of value