The development of total quality management (TQM), work culture and employee performance relationship in Malaysia manufacturing industry

Total Quality Management (TQM) is a management philosophy and operating approach that aims to consistently exceed the current and future expectations of all stakeholders, based on continuous improvement in all processes, goods and services.TQM is very important to the organization in order for them to survive in the global market. Korean companies have had incredible achievement by implementing quality as their competitive advantages compared to Malaysian companies. Moreover, sales value of the Malaysian manufacturing sector in February 2013 has decreased compared to last year. The main objective of this study is to develop a TQM performance model with the work culture as mediator, and ownership as moderator. A total of 350 questionnaires have been distributed to 10 manufacturing companies in Malaysia and effective sample of 294 usable completed surveys (84.0 percent usable response rate). Reliability and validity testing were conducted to test the questionnaire before pilot test was done. Statistical analysis and regression were used to predict and estimate the relationship. The model was assessed using Analysis of Moment Structure (AMOS) based Structural Equation Modeling (SEM). The findings showed that TQM practices have a significant impact on employee performance with mediating effects of work culture and ownership as a moderating factor. The results also show that work culture partially mediated the relationship between TQM and employee performance. The study also showed that there were slightly differences of TQM implementation level towards employee performance between Korean and non-Korean companies

Re-validate total quality management constructs and employee performance measures in Malaysian manufacturing industry

Total Quality Management (TQM) is a management philosophy and operating approach that aims to consistently exceed the current and future expectations of all stakeholders, based on continuous improvement in all processes, goods and services. TQM is very important to the organization in order for them to survive in the global market. The main objective of this study is to develop a TQM and employee performance model. Authors review updated literature on TQM research organized along two main themes: evolution of TQM considering as a set of practice, and its impacts to employee performance. Two research questions are proposed in order to re-validate TQM constructs: (a) Is the set of practices associated with TQM valid as a whole? (b) What performance measures should be considered to exhibit an effectiveness of its implementation

The Importance of Perceived Leadership Elements in Strategic Planning at Public University

AbstractLeader always play as an integral part in our daily life. No matter where on earth we are living the elements of leadership always exists in one's community. The purpose of this study is to investigate the importance of perceived leadership elements which is leadership decision making, leadership style, and leadership change flexibility. The study was done among the academic staff at one of public university in Malaysia. 150 questionnaires were administered among various levels of academic staff. Correlation analysis and regression analysis were perform, thus the result indicates that leadership decision making (r=0.55, p=0.001,) shows the highest of positive significant result toward strategic planning compared with other two variables. This research warrant more investigation upon strategic planning and other variables