Measuring and Comparing Functional Business Skills and Knowledge among Asnaf Community in Malaysia

This study aims (1) to determine the distribution of the components of functional business skills and knowledge among low-income households living across different geographical districts; (2) to assess the reliability of each dimension of entrepreneurial skills, and (3) to assess the validity and overall reliability of the entrepreneurial skills instrument. The study employed a cross-sectional approach. The sample of 800 low-income households in Kelantan, Malaysia, and the total of 200 respondents from each location were administered for the business skills and knowledge questionnaire for a period of one month, testing five dimensions of Financial Skills, Technical Skills, Communication Skills, Market Orientation, and Networking Skills. The study demonstrated that five dimensions were developed in the entrepreneurial skills construct. The validity of the formation of the five dimensions were proved through factor analysis. Based on the reliability and validity testing, this study ended with 34 items that fell into five dimension of Financial Skills, Technical Skills, Communication Skills, Market Orientation, and Networking Skills. Furthermore, it was found that the distribution of ‘financial skills’, ‘technical skills’ ‘communication skills’, ‘marketing skills’, and ‘networking skills’ are significantly different across the districts of Kelantan. Policy makers and other developmental organizations should therefore focus on interactive programs that could encourage participants towards increasing the level of knowledge and skills among the Asnaf particularly in the district of Jeli. Observing the positive business skills and knowledge which stimulates business success, this study recognizes the level of business knowledge among the Asnaf as moderately low

Research trend on accountability and government performance: A bibliometric analysis approach

Research aims:   This research aims to analyze the trends, map the conceptual structure, and present the picture of research direction on accountability and government performance topics.Design/Methodology/Approach:  A bibliometric analysis was used to obtain a structured overview and the research trend on accountability and government performance domains. The authors used the Scopus database from 1983 to 2022 and got 214 published documents, which were then analyzed with VOSviewer software and “Scopus Analyze Search Results.”Research findings:  This study uncovered a significant increasing trend in the number of publications on accountability and government performance research, from two documents in 1985 to eighteen documents in 2022. The USA is the most productive country publishing on accountability and government performance research, followed by the United Kingdom, Indonesia, China, Australia, Canada, Germany, Netherlands, Spain, and Italy. The keywords that can be used for further research related to accountability and government performance are e-government, transparency, local government, governance approach, performance management, and corruption.Theoretical contribution/Originality:  Based on the best of the authors’ knowledge, this is the first paper that analyses the research trend on accountability and government performance with the use of bibliometric analysis. In addition, for exploring and analyzing large volumes of scientific research, the use of bibliometric analysis is a popular and rigorous method.Practitioner/Policy implication:  The use of bibliometric analysis is essential to identify research gaps and look for themes or terms and become a potential direction to explore the relationship of each term

Psychological Traits and Intention to Use E-Commerce among Rural Micro-Entrepreneurs in Malaysia

This study was set out to chiefly examine the influence of psychological traits—need of achievement (“N of Ach”) and risk-taking propensity (RTP)—on perceived usefulness (PUF) and perceived ease of use (PercEU), as well as their effects on the intention to use e-commerce among rural micro-entrepreneurs. This study exploited the psychological traits theories and the technology acceptance model (TAM) by utilizing samples represented by rural micro-entrepreneurs. The results of the study found that the N of Ach and RTP significantly influence PUF and PercEU. The two original TAM constructs and PercEU have significant relationships with PUF and intention. At the same time, it was also found that there exists a significant relationship between PUF and intention. This study therefore serves to fill the gaps where N of Ach and RTP of rural micro-entrepreneurs are seldom tested to examine the effects of perceptions of benefits and ease of use on the adoption of e-commerce. On top of that, this study provides vital input to policy makers and stakeholders of rural development in their efforts to increase the adoption of e-commerce among rural micro-entrepreneurs

Do customers' perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh.

This study aims to investigate the customers' perceptions of Islamic banking services and their impact on satisfaction and word of mouth (WOM) with others. This study designs the bootstrapping procedures using a partial least square method to test path coefficient results. Structured questionnaires were distributed among clients of Islamic banks in Dhaka city, where 377 responses were collected for data analysis. The findings revealed that there is a highly significant relationship between security and customers' perception. Ethical responsibility and religious value have a positive and significant impact on customers' perception whereas benefit has a negative significant impact on customers' perception. Findings from this study also indicated that customers' perceptions mediate the effect of ethical responsibility, religious value, benefit, and security on satisfaction. In addition, customers' satisfaction mediates the effect of customers' perception and WOM. These findings can promote managers of Islamic banks to build customer satisfaction and WOM with Islamic banking services, and attain competitive advantage that may lead Islamic banks to succeed in the competitive business. This study also provides new insights into customers' WOM with others about Islamic banking services. This knowledge could assist Islamic banks to understand the customers' perceptions that would increase satisfaction and in turn, contribute to WOM with others in determining where would be best to target marketing attention of Islamic banking services with limited resources

The Role of Government Financial Support Programmes, Risk-Taking Propensity, and Self-Confidence on Propensity in Business Ventures

This study identifies the effect of government financial support services (GFSS) on the relationship between two dimensions of psychological factors in business ventures. As such, the study uses small and medium enterprises (SMEs) of various Malaysian sectors as samples, with two constructs used to represent the dimensions of psychological factors, namely, risk-taking (RT) propensity and self-confidence (SC). The study results revealed that both constructs had a significant influence on the propensity to venture into business (PVB). However, GFSS had an insignificant moderating effect on the relationship between the two dimensions and provided input for policy makers to enhance GFSS efficiency in order to positively affect the growth rate of new businesses in Malaysia. Hence, this study bridged the research gap by identifying the influence of GFSS on PVB. As GFSS are an important tool for stimulating growth of the new business venture, the findings of this study have implications for policy makers to improve the quality and effectiveness, especially the delivery of GFSS to the targeted group