Establishing a valid instrument to measure entrepreneurial knowledge and skill

The purpose of this study is to establish a valid measure for entrepreneurial knowledge and skill from the perspectives of low-income households in Malaysia by means of reviewing the depths and progress of relevant entrepreneurial literature. In such effort, the subsequent research examines entrepreneurial skills, market orientation, sales orientation, and networking as components that will act as a set of instruments to measure “entrepreneurial knowledge and skill.” Quantitative dates were collected from a total of 800 randomly selected household heads across four districts in Kelantan, Malaysia through structured interviews. On the basis of the reliability and validity testing, this study finalized the instruments to 26 items yielding four factors, namely, entrepreneurial skills (six items), market orientation (eight items), sales orientation (nine items), and networking (three items). Findings of the reflective hierarchical model revealed that networking is the highest contributor toward entrepreneurial knowledge and skill among the low-income households in Kelantan, followed by market orientation, entrepreneurial skills, and sales orientation. It is recommended that future researchers apply and thereby extend the developed measure by cross-examining the instruments presented in this study across different income-level groups underdeveloped and developed nations

Entrepreneurial leadership, performance, and sustainability of micro-enterprises in Malaysia

This study probed into the impact of entrepreneurial leadership dimensions (i.e., responsibility, accountability, analytical thinking, and emotional intelligence) on the performance and sustainability of micro-enterprises in Kelantan, Malaysia, through the lens of resource-based view (RBV) theory. Through the implementation of a cross-sectional design, data were randomly gathered from 403 micro-entrepreneurs whose names appeared in the list of low-income households registered under “Majlis Amanah Rakyat” Kelantan and “Majlis Agama Islam Dan Adat Istiadat” Kelantan. The quantitative data were collected during structured interview sessions held between September and December 2017. The findings of the study revealed that the aspects of responsibility, accountability, and emotional intelligence exhibited significantly positive effects on micro-enterprise performance; while accountability, analytical thinking, and micro-enterprise performance displayed a significantly positive influence on sustainability among micro-enterprises owned by low-income households in Kelantan, Malaysia. The outcomes further portrayed a significant mediating effect of micro-enterprise performance on the correlations of responsibility, analytical thinking, and emotional intelligence with micro-enterprise sustainability. The outcomes of this study extend the scope of RBV theory and simultaneously enhance our understanding pertaining to leadership, performance, and sustainability interplay, particularly within the context of micro-enterprises in emerging economies. As such, it is recommended that the government of Malaysia formulate and to adopt policies that promote varied entrepreneurial-leadership-related traits among budding micro-entrepreneurs, which may not only boost sustainability performance among firms, but also encourage low-income household heads to actively engage in more entrepreneurial activities

Measuring Parcel Service Quality in University using Servqual Model

Service quality (SERVQUAL MODEL) is among the most crucial determinant for customer satisfaction in the parcel service industry. It consists of tangibility, reliability, assurance, empathy and responsiveness. This model greatly affects customer satisfaction. The purpose of the research is to examine the effects of the factors of SERVQUAL MODEL towards customer satisfaction in University Malaysia Kelantan (UMK) City Campus students in the case of HEP Parcel Service Quality. A structured questionnaire was developed to be answered by 246 students in UMK City Campus. All factors of SERVQUAL toward the HEP parcel service have the association with the satisfaction of UMK students and it has proven in the results. Research have recommend University Malaysia Kelantan (UMK) to further improve their HEP Parcel Service Quality and pay higher attention towards it to increase student usage and satisfaction

Determine entrepreneurial characteristics using mobile android gamer freezer

Psychometric Test has been used as an individual trait measurement for a long time for both experienced entrepreneurs as well as young generation who are looking for their potential in entrepreneurship. The assessment and measurement of strength and weaknesses of key entrepreneurial traits provides the entrepreneurial level and personal development planning for entrepreneur or those who want to venture into business. However, the traditional psychometric test lacks of fun element which is less enjoyable activity during answering the test. Furthermore, it requires basic understanding of business jargon that difficult for certain respondents to provide accurate respond. The purpose of this study is to propose a gamification approach which is mobile game application called ‘Freezer’ that can measured entrepreneurial traits of the player. In this sense, ‘Freezer’ creates a simulated scenario for respondents to play as an ice cream business owner and to win as a successful business person, each action done will be measured as entrepreneurial traits criteria. At the end of the game, the result will be presented that can describe the entrepreneurial characteristics of the individuals based on their planning and activities during playing the game

Measuring and Comparing Functional Business Skills and Knowledge among Asnaf Community in Malaysia

This study aims (1) to determine the distribution of the components of functional business skills and knowledge among low-income households living across different geographical districts; (2) to assess the reliability of each dimension of entrepreneurial skills, and (3) to assess the validity and overall reliability of the entrepreneurial skills instrument. The study employed a cross-sectional approach. The sample of 800 low-income households in Kelantan, Malaysia, and the total of 200 respondents from each location were administered for the business skills and knowledge questionnaire for a period of one month, testing five dimensions of Financial Skills, Technical Skills, Communication Skills, Market Orientation, and Networking Skills. The study demonstrated that five dimensions were developed in the entrepreneurial skills construct. The validity of the formation of the five dimensions were proved through factor analysis. Based on the reliability and validity testing, this study ended with 34 items that fell into five dimension of Financial Skills, Technical Skills, Communication Skills, Market Orientation, and Networking Skills. Furthermore, it was found that the distribution of ‘financial skills’, ‘technical skills’ ‘communication skills’, ‘marketing skills’, and ‘networking skills’ are significantly different across the districts of Kelantan. Policy makers and other developmental organizations should therefore focus on interactive programs that could encourage participants towards increasing the level of knowledge and skills among the Asnaf particularly in the district of Jeli. Observing the positive business skills and knowledge which stimulates business success, this study recognizes the level of business knowledge among the Asnaf as moderately low