Service Robotics: Robot-Assisted Training for Stroke Rehabilitation

Author name used in this publication: Raymond Kai-yu Tongpublished_fina

More is better than less? The influence mechanisms of e-sellers’ service guarantee

Service guarantee is a dilemma for e-sellers. As it will increase buyers’ purchase intentions, but it may leads to more return goods too. Our research makes an effort to study the influence mechanism of service guarantee, in order to help e-seller to make their retail decisions. The results of our empirical analysis indicate that the higher the strength of service guarantee is, the higher degree of the sales level is. Besides, service guarantee will influence the refund rate with inverse U-relationship. So it is necessary to select a reasonable level of service guarantee

The Trustworthiness of Online Reference Group and Participation Behavior of Crowd in Crowdsourcing e-Market

Crowdsourcing e-market provides a lot of advantages to solve problems of organizations, companies and individuals. As a result, it’s important to develop an understanding of online reference group and participation behavior of crowd. The authors argue that reference group can obtain trustworthiness in the eyes of the crowd, such as integrity trustworthiness and ability trustworthiness. The trustworthiness of online reference group has influence on the participation behaviors of crowd. The authors test these ideas by examining the crowdsoucing process on zhubajie e-market in March 2012. When the perceived uncertainty is high, the effect of integrity trustworthiness on participation behavior is greater than ability trustworthiness. When the perceived uncertainty is low, the effect of ability trustworthiness on participation behavior is greater than integrity trustworthiness