Developing an h-index for OSS developers

The public data available in Open Source Software (OSS) repositories has been used for many practical reasons: detecting community structures; identifying key roles among developers; understanding software quality; predicting the arousal of bugs in large OSS systems, and so on; but also to formulate and validate new metrics and proof-of-concepts on general, non-OSS specific, software engineering aspects. One of the results that has not emerged yet from the analysis of OSS repositories is how to help the “career advancement” of developers: given the available data on products and processes used in OSS development, it should be possible to produce measurements to identify and describe a developer, that could be used externally as a measure of recognition and experience. This paper builds on top of the h-index, used in academic contexts, and which is used to determine the recognition of a researcher among her peers. By creating similar indices for OSS (or any) developers, this work could help defining a baseline for measuring and comparing the contributions of OSS developers in an objective, open and reproducible way

Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt case

This paper presents customer relationship management (CRM) components as applied on the Egyptian Commercial Banks, examined from the bankers' point of view. Then, it intends to measure their effect on the level of customer satisfaction and loyalty from the customers’ point of view as examples of the non financial performance measures. The paper is quantitative in nature and consists of two different structured questionnaires using convenience/quota sampling. The first involved 180 employees in order to measure CRM applicability, and the second involved 270 customers to measure the level of customer satisfaction and loyalty and their effect on the Egyptian Commercial Banks' financial performance The findings show that the selected banks apply CRM components but the level of application differs from one bank to another. The results showed a significant positive relationship between CRM and customer satisfaction in the Egyptian Commercial Banks, when applying them together and not separately. In addition, there is a strong positive effect between customer satisfaction and loyalty which was reflected on the Commercial Banks' financial performance. The findings confirm the importance of studying and implementing CRM to achieve customer loyalty and improve the Egyptian Commercial Banks financial performance. Banks wishing to improve their relationships with customers need to focus on the CRM components to develop relevant and effective marketing strategies and tactics. The paper measures the CRM as a multidimensional construct as applied on the Egyptian Commercial Banks and relate it to the achievement of the ultimate goal of retaining customers to gaining a sustainable competitive advantage and achieve more profits

OSCAR: A Collaborative Bandwidth Aggregation System

The exponential increase in mobile data demand, coupled with growing user expectation to be connected in all places at all times, have introduced novel challenges for researchers to address. Fortunately, the wide spread deployment of various network technologies and the increased adoption of multi-interface enabled devices have enabled researchers to develop solutions for those challenges. Such solutions aim to exploit available interfaces on such devices in both solitary and collaborative forms. These solutions, however, have faced a steep deployment barrier. In this paper, we present OSCAR, a multi-objective, incentive-based, collaborative, and deployable bandwidth aggregation system. We present the OSCAR architecture that does not introduce any intermediate hardware nor require changes to current applications or legacy servers. The OSCAR architecture is designed to automatically estimate the system's context, dynamically schedule various connections and/or packets to different interfaces, be backwards compatible with the current Internet architecture, and provide the user with incentives for collaboration. We also formulate the OSCAR scheduler as a multi-objective, multi-modal scheduler that maximizes system throughput while minimizing energy consumption or financial cost. We evaluate OSCAR via implementation on Linux, as well as via simulation, and compare our results to the current optimal achievable throughput, cost, and energy consumption. Our evaluation shows that, in the throughput maximization mode, we provide up to 150% enhancement in throughput compared to current operating systems, without any changes to legacy servers. Moreover, this performance gain further increases with the availability of connection resume-supporting, or OSCAR-enabled servers, reaching the maximum achievable upper-bound throughput