European survey on criteria of aesthetics for periodontal evaluation: The ESCAPE study

Objective: The ESCAPE multicentre survey was designed to (a) compare the agreement of three relevant aesthetic scoring systems among different centres, and (b) evaluate the reproducibility of each question of the questionnaires. / Materials and Methods: EFP centres (n = 14) were involved in an e‐survey. Forty‐two participants (28 teachers, 14 postgraduate students) were asked to score the one‐year aesthetic outcomes of photographs using the Before–After Scoring System (BASS), the Pink Esthetic Score (PES) and the Root coverage Esthetic Score (RES). Mean values of kappa statistics performed on each question were provided to resume global agreement of each method. / Results: Between teachers, a difference of kappa ≥ 0.41 (p = .01) was found for BASS (75%) and PES (57%). Similarly, RES (84%) and PES (57%) were different (p < .001). No difference was found between BASS (75%) and RES (84%). No difference was found between students, whatever the scoring system. Questions of each scoring system showed differences in their reproducibility. / Conclusions: The outcomes of this study indicate that BASS and RES scoring systems are reproducible tools to evaluate aesthetic after root coverage therapies between different centres. Among the various variables, lack of scar, degree of root coverage, colour match and gingival margin that follows the CEJ show the best reliability

The Links Among Quality, Service Recovery, Value, and Loyalty on the Internet

The aim of this study was to analyze the relationships among electronic service quality, electronic service recovery, perceived value, and loyalty intentions on the Internet. The survey was applied to 291 college students, chosen by random sampling. MultiBusinessBusiness & Economic

A Review of Service and E-Service Quality Measurements: Previous Literature and Extension

The purpose of this study is to show the requirement of industry-specific national service quality indices for measuring quality in both traditional and electronic services in various industries in a country. In this study, the literature about service anBusinessBusiness & Economic

Demographic differences on service quality and perceived value in private online shopping clubs

The objective of this study was to investigate the differences of demographic variables on e-service quality and perceived value in private online shopping clubs. How demographics differ in service quality and perceived value in private online shopping clBusinessBusiness & Economic

Online customer experience

Internet has become one of the strongest components of commerce. The number of online customers continues to rise day to day and satisfying them is a vital issue in order for online companies to survive. Customer experience is important in e-commerce as wYasar University, Turke

The Asian sports market: Should it be revisited by Turkish football clubs?

Football is considered the most spectated sport in the world. It cannot be considered as a mere entertainment of ninety minutes, but instead, it is an industry that connects many in one body. Due to difficult financial regulations and fierce competitiveneSchool of Business Administration, Yasar University, Turkey; Faculty of Economics and Administrative Sciences, Yasar University, Turke

Bati Balkanlara Giriş Şekli: Arnavutluk Ve Kosova Pazarlarinda Bir Uygulama

Bu çalışmanın amacı, Türkiye ve Batı Balkanlar arasındaki ticaret ilişkilerinin özelliklerini anlamak ve Türkiye ile Batı Balkan ülkeleri arasında en çok tercih edilen giriş şekillerini tespit etmektir. Çalışmada incelenen başlıca giriş şekilleri şunlardıThe aim of the research was to understand the characteristics of trade relations between Turkishkey and Western Balkans, and reveal the most preferred entry modes between Turkishkey and Western Balkans. The main entry modes examined in the study were: ex

E-Service marketing

In the cyber era, the extension of the information economy and electronic networks has caused the shifting of the economy from goods to services and emerging e-service marketing. The synthesis of Internet marketing and services marketing has formed this nPayame Noor University (PNU), Iran; Yasar University, Turke

Direct Effects Of Internal Marketing Activities On Job Satisfaction And Organizational Commitment: A Public Bank Example

Bu çalışmanın amacı, kamu bankacılığında uygulanan içsel pazarlama faaliyetlerinin iş tatmini ve örgütsel bağlılık üzerindeki doğrudan etkisini ölçmektir. Araştırma kapsamında kamu bankacılığının seçilmesinin nedenleri, içsel pazarlama faaliyetlerinin kamThe aim of this study is to measure the direct effects of internal marketing activities applied in public banking on job satisfaction and organizational commitment. The reasons for choosing public banking within this research are the facts that internal

Service Quality, Satisfaction, and Loyalty Relations in the Car Rental Industry

Today, the car rental industry has been growing day by day and the numbers of consumers, who have rented a car before, have been increasing sharply. For the growth in the car rental industry, services provided should be high-quality and consumers' satisfaEconomicsBusiness & Economic