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2 research outputs found
The Effect of Beauty Service Failure Type and Recovery Effort on Recovery Performance
Author
Bitner MJ
Chebat JC
+21ย more
Goodwin C
Gronross
Hoffman KD
Johnston R
Keaveney SM
Magnini VP
Maxham JG
Oliver RL
Price LL
Smith AK
Tax SS
Weun SG
Weun SW
Wong A
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๊น์ํฌ
๊น์ ํ
๊น์ฑ์
๊น์ฑ์
์ด๊ณ์ฒ
์ด๋ฏธ์
Publication venue
'The Korean Society for Investigative Cosmetology'
Publication date
Field of study
No full text
Crossref
The Effect of Seriousness and Controllability of Service Failure on Perceived Fairness, Reliability, Satisfaction and Loyalty of Customers- Focused on the Use of Korean Restaurants by Inbound Japanese Tourists -
Author
Bell CR
Bitner MJ
+35ย more
Blodgett JG
Bloemer J
Chung HY
Craighead CW
Dolen WV
Folkes VS
Goodwin C
Goodwin C
Greenberg J
Hegtvedt KA
Hocutt MA
Johnston R
Keaveney MS
Kelley SW
Kim EJ
Lewis BR
Mattila AS
Maxham โ ข
Maxham โ ข JG
Moorman Deshpande
Mueller RD
Oh DG
Oliver
Parasuraman A
Smith AK
Tax SS
Weun SG
Wirtz J
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๊น์ํ
๊น์ํ
๋ฏผํ์
์์ฑ๊ทผ
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์ด์ฐ์
Publication venue
'Culinary Society of Korea'
Publication date
Field of study
No full text
Crossref