Investigating Remote Collaboration Over Time: The Case of a US Telemedicine Network

The aim of this paper is to investigate the factors that influence the continuous use of collaborative technologies over time. We conducted a case study on a major telemedicine network in the U.S. The analysis of both quantitative and qualitative data suggests that integration with the regular workflow, stable availability of professionals at remote locations, and the emergence of spontaneous knowledge diffusion are associated with the success of telemedicine practices over time. Moreover, it shows that the limited awareness of the coordinating staff about the activities performed remotely reduces the use of telemedicine. However, this effect is mitigatedby the activation of telemedicine collaborations with other organizations, which belong to the same subnetworks. Based on the findings, we derive theoretical and practical implications for telemedicine and work at distance

Understanding Process Knowledge Change in Enterprise System Implementation: A Framework and Case Study

The adoption of an enterprise system often results in a substantial change of the supported business processes. Research in the area of business process redesign has traditionally focused on performance metrics for measuring process change. However, from the perspective of an employee performing the business process, such measurements are inadequate because they fail to account for the knowledge change required for the employee to perform the new process. This paper presents a framework of process change elements from the knowledge perspective. We show how the framework relates to a training knowledge framework proposed by other researchers and discuss its implications for selection of training strategies. We then discuss applications to and preliminary findings from a case study involving enterprise system adoption at the healthcare facility of a large public university