26 research outputs found
A comparison of discrete, single stage lot-sizing heuristics with special emphasis on rules based on the marginal cost principle
An Experimental Analysis of the Use of Echelon Holding Costs and Single Stage LotâSizing Procedures in MultiâStage Production/Inventory Systems
A Fuzzy Multi-Objective Linear Programming Model for Manufacturing Cell Formation
4247/200
A Comparison of Three Array-Based Clustering Techniques for Manufacturing Cellular Formation
Waste types in people processing services
The globalization needs and the increased competition between all types of companies put an increased focus on service improvement. Services are mostly customized, intangible, knowledge-based, and one type of services, called here as People Processing Services (PPS), can have the direct participation of customers both as object being processed and as a co-producer. These characteristics of PPS make it difïŹcult to standardize processes, which contribute for generating non-value added activities, classiïŹed as wastes in the Lean Thinking knowledge area. This work aims to contribute to the waste classiïŹcation, proposing a clariïŹcation for the types of waste associated with People Processing Services, and further applying this classiïŹcation to a particular PPS case, the Hip Surgery Production Process of a Portuguese Public Hospital. It was observed that a large number of activities do not add value to the service and waiting is the most common waste.info:eu-repo/semantics/publishedVersio