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4 research outputs found

Establishing the Linkage between Internal Market Orientation and Service Innovation

Author: B.Stauss
C.Gronroos
C.Grönroos
C.Hogg
C.Lovelock
C.Martin
E. M.Rogers
E. P.McGuire
I.Alam
J. L.Heskett
J.Ozment
J.Sundbo
J.Sundbo
J.Tidd
J.Tidd
K. Z.Zhou
L. L.Berry
L. L.Berry
L. L.Berry
L. L.Berry
M. C.Johlke
P.Averett
R. C.Huseman
R.McKnight
S. H.Kale
S.Mishra
T. W.Thompson
T.Tansuhaj
V. A.Zeithaml
W. R.George
W. R.George
Publication venue: 'IGI Global'
Publication date: 01/01/2015
Field of study

The Moderating Effect of Organization Culture on Competition Intensity and Hospital Quality

Author: A.Abbey
A.Van de Ven
D.Kwieciński
G. R.Baker
J. C.Nunnally
J.Cohen
L. H.Peters
M. F.Mastal
S. H.Park
S. M.Davis
T. J.Peters
T.Guimaraes
T.Vaughn
W. R.George
Publication venue: 'IGI Global'
Publication date
Field of study

Service Quality and WOM (Word-of-Mouth)

Author: A. J.Zahorik
A.Parasuraman
A.Parasuraman
A.Parasuraman
C.Ennew
C.Lovelock
D. D.Gremler
D. E.Stem
D. L.Davis
D. S.Guseman
D. W.Finn
E.Dichter
F. F.Reichheld
F. F.Reichheld
F.Scaglione
J. A.Czepiel
J. C.Nunnally
J. M.Carman
J. R.Brown
K.Hafiz
K.Subramanian
L. L.Berry
L. L.Berry
N.Malhotra
P.Eiglier
R. T.Rust
R.Zemke
V. A.Zeithaml
V. A.Zeithaml
V. A.Zeithaml
W. E.Sasser
W. R.George
Y.Kirk
Publication venue: 'IGI Global'
Publication date: 01/01/2013
Field of study

The Development of Synergy Model on Internal and External Suppliers for Asian Airlines Industry

Author: A.Mukherji
C. W. L.Hart
C.Grönroos
C.Grönroos
D. N.Burt
D.Helman
E.Gummesson
E.Little
G.Fisk
J. F.Reynoso
J. G.Barnes
J.Carlzon
J.Heskett
K. F.Mahnert
L. L.Berry
L. L.Berry
L. L.Berry
L. L.Berry
L. L.Berry
M. C.Cooper
M. J.Maloni
M.Christopher
M.Hutt
O.Harari
O.Harari
R. B.Handfield
R. S.Tibben-Lembke
R.Normann
T. G.Hawkins
T. W.Thompson
V. A.Zeithaml
W. R.George
Publication venue: 'IGI Global'
Publication date
Field of study

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