5 research outputs found

    Ethical Challenges of the Industry: Are Graduates Prepared?

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    Hospitality graduates often enter their first jobs unaware of the difficult ethical dilemmas they will face. By having ethics teaching in a curriculum, the authors of this article believe that the perceptions of ethics of senior hospitality students at Northern Arizona University were comparable to those of operating industry managers

    Check-in check-out, ed. 5/ Vallen

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    xiv, 450 hal.: ill. tab.; 25 cm

    Check-In Check-Out: Managing Hotel Operations -9/E

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    Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and record keeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy
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