Social determinants of hospitalizations for ambulatory care sensitive conditions in Guarulhos, São Paulo

The study goals present an overview of Hospitalizations for Ambulatory Care Sensitive Conditions (ACSC) in Guarulhos, SP, from 2008 to 2012. This is an ecological study based on secondary data obtained from the Brazilian Hospital Information System, and supported by the Praxical Theory of Intervention of Collective Health Nursing. Applied descriptive statistics for analysis. It was observed that Guarulhos shows an upward trend in hospitalizations by ACSC (20% increase), the most frequent causes of heart failure (11.8%), cerebrovascular disease (10.6%) and angina (9.7%), most frequently in the age group ≥ 65years old, for both sexes. The results are similar to other Brazilian studies, but their analysis should extrapolate the biological limits and the supply of healthcare resources, focusing on the social determinants of the health-disease process

Avaliação de serviços de saúde auditiva sob a perspectiva do usuário: proposta de instrumento Hearing health service evaluation under the perspective of the users: proposal of an instrument

OBJETIVO: Verificar a aplicabilidade de um questionário de avaliação do serviço, sob a perspectiva do usuário. MÉTODOS: O questionário foi inspirado no estudo conduzido pelo Hearing and Communication Group, e apresenta 18 questões nas dimensões: acesso ao serviço, avaliação da audição, atendimento personalizado, benefício para família, comunicação e informação, e competência profissional. Cada questão foi apresentada em escala graduada de cinco pontos. A casuística foi composta por 53 pacientes (ou responsável/acompanhante), que foram convidados, pelos profissionais da recepção, a responder ao questionário. Os dados foram calculados em porcentagem e a pontuação de cada domínio e a pontuação total foi estabelecida. A estatística inferencial foi aplicada, adotando nível de significância de 5%, a fim de verificar a influência das características demográficas no escore total. RESULTADOS: O escore para o domínio acesso foi 62,25%, para avaliação da audição foi 85,96%, para atendimento personalizado foi 82,05%, para benefício para família foi 68,57%, para comunicação e informação foi 79,13%, para competência profissional foi 97,39% e para o escore total 70,65%. Verificou-se que pacientes com menor nível de escolaridade, menor tempo de atendimento no serviço e os que já receberam o AASI apresentam resultados mais elevados no escore total do questionário. CONCLUSÃO: O questionário do presente estudo mostrou-se de fácil aplicabilidade no serviço de saúde auditiva, porém, é necessária sua aplicação em serviços de saúde auditiva em nível nacional para que a padronização e os critérios de confiabilidade e validade possam ser estabelecidos.<br>PURPOSE: To verify the applicability of a questionnaire for the assessment of hearing health services, under the perspective of the users. METHODS: The questionnaire was inspired on the study conducted by the Hearing and Communication Group, and presents 18 questions focused on the following dimensions: access to the service, hearing evaluation, personal attendance, family benefits, communication and information, and professional competence. Each question of this instrument was presented in a graduation scale of five points. The casuistic comprised 53 patients (or caregiver), that were invited, by the reception professionals, to answer to the questionnaire. Data were calculated in percentage, and the score for each domain and the total score were established. Inferential statistic tests were applied, adopting a significant level of 5%, in order to verify the influences of demographic characteristics on the total score. RESULTS: The score for the access domain was 62.25%, for hearing evaluation was 85.96%, for personal attendance was 82.05%, for family benefits was 68.57%, for the domain communication and information was 79.13%, for professional competence was 97.39%, and the total score was 70.65%. It was verified that patients with lower schooling levels, lesser time attending the service, and those that had already received the hearing aid obtained higher total scores on the questionnaire. CONCLUSION: The questionnaire used in the present study proved to be easily applicable in hearing health services; however, its application on national level is necessary, so that standardization and reliability and validity can be established