2 research outputs found
Die Messung wahrgenommener Dienstleistungsqualität mit SERVQUAL Eine kritische Auseinandersetzung
- Author
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- 01/01/1994
- Field of study
Anhang
- Author
- A Beil
- A Bode
- A Heinzl
- A McAfee
- A Prosser
- A Schelten
- A Susarla
- A Tversky
- A-W Scheer
- AL Factor
- B Aubert
- B Hentschel
- B Hentschel
- B Kiemenhagen
- B Rieker
- B Venohr
- Bloor Research
- BW Wirtz
- C Locher
- C Thonabauer
- Core Harbor
- D Gondosch
- D O’Leary
- D Scharitzer
- DJ Hill
- E Sparrow
- E Terberger
- Emarketer
- F Lehner
- F Sixtl
- F Wimmer
- FW Nerdinger
- G Behrens
- G Müller-Stewens
- G Pfuller
- G Reinhold
- G Steffen
- G Tamm
- GA Akerlof
- GA Lienert
- H Albert
- H Blohm
- H Bruch
- H Corsten
- H Hagemeyer
- H Horchler
- H Meffert
- H Meffert
- H Osterie
- H Reinecker
- H Schenk-Mathes
- H Stamm
- H Wottawa
- HR Varian
- HR Varian
- HR Varian
- IBM
- International Data Corporation
- J Adler
- J Bortz
- J Bortz
- J Eugster
- J Kühl
- J Niebling
- J Schrey
- J Stone
- J Zimmermann
- JB Barney
- JF Rockart
- JL Franklin
- K Albrecht
- K Backhaus
- K Backhaus
- K Heidenreich
- K Lechner
- K Wolf
- K-O Böhm
- L Ghersi
- Legg Mason Equity Research
- Legg Mason Equity Research
- LJ Heinrich
- LJ Heinrich
- LJ Heinrich
- LJ Heinrich
- LJ Heinrich
- LJ Heinrich
- Lünendonk
- M Ammermann
- M Bechtolsheim
- M Beer
- M Bruhn
- M Bruhn
- M Hödel
- M Porter
- M Scriven
- MA Smith
- ME Swinarski
- MH Gillespie
- MR Darby
- N Klußmann
- OE Williamson
- P Artmann
- P Buxmann
- P Küchler
- P Küchler
- P Mertens
- P Mertens
- P Mudie
- P Nelson
- PA Cunningham
- PMP Research
- R Buchegger
- R Hafner
- R Nolting
- R Oppliger
- R Walter
- R Wohlgenannt
- RA Smith
- RC Arb
- S Dresbach
- S Grubitzsch
- S Haller
- S Institut
- S Stevens
- S Zerdahelyi
- SCN Education
- Sergers Medien
- Sound Consulting
- Stauss
- Summit Strategies
- Summit Strategies
- T Kern
- T Söbbing
- TF Gillet
- TH Schäfer
- U Frank
- U Koppelmann
- U Rauchfleisch
- U Tewes
- V Berzins
- V Trommsdorff
- VA Zeithami
- W Currie
- W Geiger
- W Grohmann
- W Gutjahr
- W Hilke
- W Kroeber-Riel
- W Kroeber-Riel
- W Kroeber-Riel
- W Köhler-Frost
- W Synott
- W-R Bretzke
- WH Staehle
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- 01/01/2005
- Field of study