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5 research outputs found
Quality Aspects of Services Marketing
Author
Anne M.
Anne M. Smith
+20 more
Bateson J.
Berry L.L.
Blois K.J.
Cowell D.
Forum
Foxall G.
Haas R.W.
Kotler P.
Lovelock C.H.
Maister D.H.
Parasuraman A.
Parasuraman A.
Sasser W.E.
Smith A.M.
Smith A.M.
Stanton W.J.
Upah G.D.
Wyckoff D.D.
Yorke D.A.
Zeithaml V.A.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
Customer Service Quality: An Empirical Study in the House Mortgage Market
Author
Barry Howcroft
Batson J.E.G.
+19 more
Berry L.L.
Booms B.H.
Claire Hill
Deal T.
Esters R.
Gwin J.M.
Harrison R.
Knisely G.
Langeard E.
Laurent C.R.
Lovelock C.H
Metzger R.O.
Parasuraman A.
They Really Value
Thompson T.W.
Upah G.D.
Watkins T.
White J.
Yorke D.A.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
Goods and Services Differences in Television Advertising: An Australian Replication
Author
Abernethy A.M.
Abernethy A.M.
+22 more
Bitner M.
Crane F.G.
Culter B.D.
Firestone S.H.
Freiden J.B.
George W.R.
Gronroos C.
Grove S.J.
Hartman D.E.
Hefzallah I.M.
Hill D.J.
Kassarjian H.H.
Kelly S.
Kolbe R.H.
Parasuraman A.
Puto C.P.
Twible J.L.
Upah G.D.
Young R.F.
Zeithaml V.A.
Zeitthaml V.A.
Zinkham G.M.
Publication venue
'Elsevier BV'
Publication date
Field of study
No full text
Crossref
Communications and the Reality of Marketing in Professional Service Firms
Author
Bernstein P.W.
Bloom P. N.
+26 more
Bosanquet N.
Bradlow D. A.
Carver M. R.
Denny R. W.
Diamantopoulos A.
George W.R.
Gummesson E.
Helgeson J. G.
Hughes M.
Johns H. E.
Keane J. G.
Law Poll
Law Poll
Law Poll
Morgan N. A.
Morgan N. A.
Morgan N. A.
Morgan N. A.
Morgan N.A.
Morgan N.A.
Neil A. Morgan
Quelch J. A.
Traynor K.
Upah G.D.
Watkins T.
Wittreich W.J.
Publication venue
'Informa UK Limited'
Publication date
Field of study
No full text
Crossref
An Integrative Overview of the Quality Dimension: Marketing Implications for the Consumer-Oriented Health Care Organization
Author
Acito F.
Alabama Quality Assurance Foundation Inc.
+61 more
Berry L.L.
Berry L.L.
Berry L.L.
Booms B.H.
Bowers M.R.
Brewster A.C.
Brook R.H.
Budd J.H.
Churchill G.A.
Clifford L.A.
Crawford M.
Davidow W.H.
Davidson D.S.
Donabedian A.
Ellwood P.
Friedman E.
George W.R.
Getzen T.E.
Gronroos C.
Hostage G.M.
J. H. Donnelly
J. H. Donnelly
Juran J.M.
Klaus P.
L. L. Berry
L. L. Berry
Langeard E.
Lehtinen J.R.
Lehtinen J.R.
Levitt T. The
Lohr K.N.
Longest B.B.
Lovelock C.H.
MacStravic R.S.
McMillan J.R.
Mills P.K.
Nelson C.W.
Nelson-Wernick E.
Normann R. Service Management
Oliver R.
Parasuraman A.
Powills S.
Sacks J.G.
Sanazarro P.J.
Sandrick K.
Sasser W.E.
Schneider B.
Schneider B.
Shostack G.L.
Silverman J.F.
Somers A.R.
Starr P. The Social
Swan J.E.
Tucker F.G.
Upah G.D.
Webster N.E.
Williams K.J.
Wilson F.A.
Wolfe N.S.
Zeithaml V.
Zeithaml V.
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref