Co-designing a billing system for voice services in rural South Africa: Lessons learned

Access to information and communication technologies re- mains una ordable for many in rural areas despite recent progress in providing voice services to remote communities. The sustainability of alternative technical solutions is a chal- lenge, which can be addressed when local knowledge is taken into account during the design process. This research re- ects on the process of co-designing a billing system for voice services provided by a Community Network in rural South Africa. Several payment methods were explored with users and operators of the Community Network, focusing on the legal, nancial, technical and social feasibility - as well as constraints - of each method. Those methods that suited the community's needs were implemented and tested with stakeholders. The process revealed factors embedded in the provision of voice services by traditional voice operators in South Africa that prevent economically poor and illiterate users from fully bene ting from voice services. Solutions to these factors were explored with users and were implemented as a billing system. The system is currently being deployed in a rural South African community. Both the problems experienced and solutions proposed may inform similar ini- tiatives.Telkom, Cisco, Aria Technologies, THRIP, FIR

A participatory design for a billing system: A South African case study of a community based telephony system

This paper describes the role participatory design can play in developing and implementing an information and communication technology for development project in a rural area. It shows how the process of co-designing an artifact can reflect and shape social development. A case study was conducted in the Mankosi Community in the Eastern Cape with the aim of designing and implementing a billing system for an existing community-owned telephony system, by accommodating the community’s requirements. Relevant criteria had to be considered for this telephony system based on voice over Internet Protocol with the possibility of ‘break-out’ calls to external networks. Different payment modalities were explored that would allow for a transparent method of both collecting money and applying the collected funds to achieve the project’s sustainability. A participative methodology with future users and operators of the network—using scenarios and prototypes to illustrate the implementation—informed the design of the billing system. Data was collected by means of unstructured interviews and focus group discussions. Qualitative data was analyzed using a qualitative content analysis tool. The community indicated that a billing system, based on both vouchers and prepaid service, would satisfy their needs.Telkom, Cisco, Aria Technologies, THRIPDepartment of HE and Training approved lis