788 research outputs found
A COMPARISON OF THE PROCESS OF KNOWLEDGE ELICITATION WITH THAT OF INFORMATION REQUIREMENTS DETERMINATION
It is argued that the process of knowledge elicitation differs substantially from that of traditional systems
analysis. These differences are identified and described. The implication of this observation is that
significant retraining of information systems professionals and reorientation of management will be
required if knowledge based systems are to be used extensively in business organizations.Information Systems Working Papers Serie
THE DIFFICULTY OF PROJECTING IMPACTS FROM TRAJECTORIES OF EMERGING TECHNOLOGIES
Information Systems Working Papers Serie
INTEGRATED INFORMATION SYSTEMS: WORK DESIGN AND ERGONOMIC ISSUES
Information Systems Working Papers Serie
ORGANIZATIONAL PERFORMANCE, SIZE, AND THE USE OF DATA PROCESSING RESOURCES
This study addresses two issues-whether the size of
an organization determines its methods of obtaining,
structuring or controlling data processing resources, and
whether organizational performance is influenced by how a
firm makes use of these resources. Several propositions
are tested using data from a sample of 58 mutual savings
banks with a 10:1 range in size. The results suggest that,
although no difference is found in the proportion of
operating expense allocated to data processing, larger banks
do tend to develop in-house computing resources while
smaller banks obtain these services from other banks or
service bureaus. Consequently large and small banks must
resolve different kinds of managerial issues if they are
to provide high quality data processing service to their
organizations.
Unexpectedly, no relationship is found between
organizational performance and the relative proportion of
resources allocated to data operating cost and the intensity
of data processing use. These findings raise questions
about the extent of benefits obtained from a data processing
intensive strategy as well as questions about the efficiency
with which firms convert capital and labor into application
systems.Information Systems Working Papers Serie
COMPUTER AND CLERICAL JOBS: THE MISSED OPPORTUNITY FOR WORK REDESIGN
Information Systems Working Papers Serie
UNDERSTANDING ELEMENTS OF SYSTEM DESIGN
Information Systems Working Papers Serie
INDIVIDUAL, ORGANIZATIONAL, AND SOCIETAL IMPLICATIONS OF END-USER COMPUTING
This paper considers four aspects of end user computing:
false stereotypes, information tasks supported, inconsistency
between flexibility and formal systems, and
contributions made by information technology.Information Systems Working Papers Serie
COMPUTER MEDIATED WORK: THE INTERPLAY BETWEEN TECHNOLOGY AND STRUCTURED JOBS - CLAIMS REPRESENTATIVES IN THE SOCIAL SECURITY ADMINISTRATION
If general principles for the design of computer mediated
work are to emerge, the interplay between the work environment and the
characteristics of application systems must be understood better. The
results of a study of 620 Claims Representatives in the Social
Security Administration, whose job differed only in the form of the
application system interface used, are reported. Interactions with
clients, operatorsâ perceived task environment and well being are all
seen to be influenced by the type of system interface used. Mental
strain symptoms is shown to be an important indicator of operator well
being. Implications for designers, managers and researchers are
considered.Information Systems Working Papers Serie
IMPROVING THE QUALITY OF INFORMATION SYSTEMS RESEARCH
The quality of information systems research has been questioned in the literature. This paper discusses several methodological problems that have compromised past research: making variables operational, omission of key variables, and inappropriate inferences. Strategies and examples are presented for coping with these problems
A Method for Measuring Some Properties of Information Systems
An approach to measuring information system properties is developed and tested with data from thirty-eight systems in the same application area (mortgage loan servicing). The results provide support for the notion that general measures of system properties can be made operational and that these measures may be useful to other researchers
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