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2 research outputs found
Effects of Switching Barriers on Service Recovery: Focusing on the Moderating Effects of Customer Loyalty
Author
Andreassen T. W.
Asuncion B.
+50 more
Auh S.
Azar Ofer H.
Baksi A. K.
Baron R. M.
Bendapudi N.
Bhattacharya Abhi
Blodgett J. G.
Boshoff C.
Bowen J.
Burnham T.
Chang H. S.
Colgate M.
Colgate M. R.
Colwell S.
DeWitt T.
Fornell C.
Ganesh J.
Gautam V.
Han H.
Ivanauskienė N.
Jones M. A.
Julian G. W.
Kau A. K.
Kaur G.
Keaveney S. M.
Klemperer P. D.
Komunda M.
Lee J.
Luarn P.
Miller J. L.
Oliver R.
Oliver R. L.
Patterson A.
Reichheld F. F.
Reynolds F. D.
Robbins T. L.
Selnes F.
Sharma N.
Smith A. K.
Sousa R.
Stanley S. M.
Stauss B.
Tumball L.
Valenzuela F. R.
Valenzuela F. R.
Weun S.
Yanamandram V.
Zairi M.
Zemke R. E.
Zhang Y.
Publication venue
'Korea Service Management Society'
Publication date
Field of study
No full text
Crossref
Switching Barriers’ Influences on Service Recovery Evaluation in the Retail Banking Industry: Construct Development and Testing
Author
Abubakar M.M.
Abubakar M.M.
+47 more
Ahmad S.
Aldlaigan A.
Awwad M.S.
Beckett A.
Beerli A.
Blodgett J.
Bloemer J.
Boshoff C.
Boshoff C.
Bowen D.
Casado A.B.
Chakravarty S.
Clemes M.D.
Colgate M.
de Matos C.A.
de Matos C.A.
de Matos C.A.
Duffy J.
Ennew C.
Goodwin C.
Gummerson E.
Hui M.
Hycner R.
Johnston R.
Johnston R.
Jones H.
Jones M.
Julander C.
Kantsperger R.
Kitapci O.
Komunda M.
Lee M.
Leverin A.
Levesque T.
Lewis B.R.
Lobato-Calleros O.
Neto M.T.R.
Patterson P.
Ranaweera C.
Santonen T.
Sharma N.
Stewart K.
Tax S.
Tumball L.
Valenzuela F.
Valenzuela F.
Yanamandram V.
Publication venue
'Elsevier BV'
Publication date
Field of study
No full text
Crossref