How organisations know what they know : a survey of knowledge identification methods among Australian organisations

Literature surrounding the Knowledge Management process of identifying what knowledge exists within an organisation is scarce. This research project set out to fill the research gaps surrounding that particular Knowledge Management process called Knowledge Identification. This paper reports on the findings of a survey sent to 973 Australian organisations to investigate their Knowledge Identification practices. The survey findings show that while organisations do perceive Knowledge Identification to be important, the practice of KI has not reached mainstream adoption yet. The reasons why and why not, and the range of methods organisations currently use to establish what knowledge exists within their four walls are identified. The survey findings also reveal two opposing approaches organisations take in practising KI: proactive KI and reactive KI.<br /

Toward More Effective Knowledge Management: An Investigation Of Problems In Knowledge Identification

One of the first knowledge management (KM) processes, on which subsequent processes depend, has been largely under-researched. A review of the literature shows that in contrast to other processes, the process of Knowledge Identification (KI) has been less researched. More specifically, what problems face KM stakeholders with respect to KI is yet to be understood. Despite this lack of understanding, a number of KI methods exist and new ones are emerging. This paper has identified and critiqued some of the KI methods. However, whether these KI methods areperceived as effective by KM stakeholders, what other KI methods are currently being used, and what factors influence the effectiveness of KI methods, remain unclear. These constitute research gaps which this research will contribute to fill. This research project will consist of three phases. To collect data, surveys, interviews, and case studies will be used. A mix of quantitative and qualitative data analysis methods will be carried out on data collected. The results of the data analysis will provide deeper understanding of the problems surrounding KI, and will be used to develop a model of factors influencing the effectiveness of KI methods

Developing a Theory of Knowledge Identification Effectiveness in Knowledge Management

This paper reports on research conducted to explore the problems that organisations have with respect to a key first step in effective Knowledge Management: Knowledge Identification. The paper reports on the results from an exploratory, interpretive investigation on the problems organisations have with respect to identifying what knowledge exists within their boundaries. The research conducted 17 interviews of Knowledge Management practitioners, the data from which were analysed using domain analysis and cognitive mapping. The research identified 25 lower-level problems with Knowledge Identification and 4 higher-level factors that potentially explain Knowledge Identification Effectiveness: Knowledge Needs Identification, Knowledge Recording, KI Methods Effectiveness and KI Operationalisation. The paper explains the four factors and formulates them into a nascent (untested) theory that explains Knowledge Identification Effectiveness, which is further hypothesised to influence Knowledge Management Effectiveness

Vacation posts on Facebook:A model for incidental vicarious travel consumption

Vicarious consumption of travel is ubiquitous. However little is known about the psychological processes this initiates or the potential for resultant behaviors beyond direct steps toward patronage. We address this gap through developing and testing the incidental vicarious travel consumption model (IVTCM), which draws from well-established knowledge of the self-concept and compensatory consumption. In the context of vicariously consuming idyllic vacation posts on Facebook, the model identifies the following: individuals’ travel-related self-discrepancies may become active, leading to feelings of dejection, initiating five possible compensatory consumption behaviors (Direct, Symbolic, Dissociation, Escapism, Fluid). A sequential mixed-method design (total n=860) provides support for the IVTCM. The primary contributions of the paper are as follows: first the IVTCM can be used to understand different forms of vicarious travel consumption. Second, specific understanding on the impact of idyllic vacation posts is contributed, furthering knowledge on the role of social media within touris

A Study on the Contribution of Knowledge Identification to Knowledge Management Effectiveness

Many organisations have blind spots; they often do not know what they know already. This research investigates how organisations establish what knowledge they have and to what extent this process of identifying relevant and needed knowledge that exists within organisational boundaries (a process referred to as Knowledge Identification or KI) contributes to effective Knowledge Management (KM). Following a three-phased, mixed-method research design, results confirmed the critical nature of the relationship between KI and KM

Understanding information disclosure behaviour in Australian facebook users

The advent of social networking websites presents further opportunities for criminals to obtain information for use in identity theft, cyber-stalking, and worse activities. This paper presents exploratory research investigating why users of social networking websites willingly disclose personal information and what sorts of information they provide (or not). The study employed an ethnographic approach of participation in the online community and interviews of community members, combined with a quantitative survey. The findings show that users are often simply not aware of the issues or feel that the risk to them personally is very low. The paper recommends that government agencies or social networking websites themselves conduct campaigns to inform the public of these issues and that social networking websites consider removing some facilities. The study was conducted in an Australian context and focussed on the popular Facebook website

Proceedings of the 19th Pacific Asia Conference in Information Systems (PACIS 2015)

This paper reports on research conducted to explore the problems that organisations have with respect to a key first step in effective Knowledge Management: Knowledge Identification. The paper reports on the results from an exploratory, interpretive investigation on the problems organisations have with respect to identifying what knowledge exists within their boundaries. The research conducted 17 interviews of Knowledge Management practitioners, the data from which were analysed using domain analysis and cognitive mapping. The research identified 25 lower-level problems with Knowledge Identification and 4 higher-level factors that potentially explain Knowledge Identification Effectiveness: Knowledge Needs Identification, Knowledge Recording, KI Methods Effectiveness and KI Operationalisation. The paper explains the four factors and formulates them into a nascent (untested) theory that explains Knowledge Identification Effectiveness, which is further hypothesised to influence Knowledge Management Effectiveness

TOWARD MORE EFFECTIVE KNOWLEDGE MANAGEMENT: AN INVESTIGATION OF PROBLEMS IN KNOWLEDGE IDENTIFICATION

Abstract One of the first knowledge management (KM