Designers initiating open innovation with multi-stakeholder through co-reflection sessions

This paper explores a designerly approach to open innovation initiation as start of the PhD research of the third author. More specifically, it presents the application of co-reflection sessions by designers in a healthcare open innovation project to initiate multi-stakeholder participation. Integrating co-reflection in open innovation initiation provides designers with the opportunity to a) negotiate with and function in multi-disciplinary environments consisting of stakeholder representatives and stakeholder customers (possible end-users); b) analyze complexity and structure of stakeholder ambitions, wishes, concerns and restrictions in order to frame a collaboration space; c) synthesize, visualize and materialize the value proposition to communicate the benefits to multi-stakeholder networks in order to define a design space and motivate their participation; and what is more important, keeping the balance between design thinking and design action. Lessons learned from this study a) can be used to provide a set of skills and practical guidance to designers when initiating open innovation b) define a spectrum for research on how designers can initiate innovation

What does it take to make room for innovation?

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What does it take to make room for innovation?

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What does it take to make room for innovation?

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Designing ultra-personalized embodied smart textile services for well-being.

Smart textiles are becoming more integrated with service ecosystems that go beyond the current horizontal textile value chain. This will extend the material and tangible properties of smart textiles to intangible properties from services, such as the ability to measure and store data and change the functionality of a material over time. It is thus becoming more urgent for textile developers and service providers to work closer together to develop these types of smart textile services (STSs). This opens up a vast field of opportunities for textile developers, product designers, and service designers to combine their disciplines to develop close-to-the-body applications in the area of well-being.The role of the body, the degree of personalisation, and the prototyping process provide opportunities for ultra-personalisation within these new types of embodied STSs. We present an overview of commercially available STSs based on these three elements. We then analyse three STSs that we have developed in the context of well-being.We advocate that within the exemplified STSs the service interface is strongly connected to the bodily senses of the people using the service. This connection is further specified with three notions of ultra-personalisation: personalisation through the material properties, the design of the garment, and the programming of the interactions with the wearer

A systematic analysis of mixed perspectives in empathic design: not one perspective encompasses all

Although it is common for designers to base design decisions on own experiences, the specific utility, and legitimacy, validity of this first-person perspective in design is currently not sufficiently understood and recognized. In particular, wisely applying the first-person perspective in projects that require great sensitivity can be a major contributor to design outcomes. As such, a better understanding of the relative value of the first-person perspective compared to—and combined with—other fundamental perspectives (introduced as perspective transitions and clusters) can contribute to enrich and develop design methodologies. In this paper we report on a case study targeting mourning. We describe when and how junior designers employed the first-, second-, and third-person perspectives and how they were combined. This leads to new insights. First, we improve the current understanding of perspectives. Second, we identify the specific value of transitions between perspectives. Third, we introduce perspective clusters and highlight how these—as building blocks—can give flexible guidance to design. These insights, in turn, support a mixed-perspectives approach. This approach supports empathic design by enabling designers to be receptive, inclusive, and committed toward users. Moreover, it supports designers in employing (relevant) personal experiences and intuition in a more credible and intentional way

Designing for, with or within: 1st, 2nd and 3rd person points of view on designing for systems

As society is constantly changing and crises emerge, opportunities to develop society arise. A series of technology developments are coming from the research field. But research needs to be brought into practice. Designers can go from a vision to the making. This article presents a journey between three points of view on systems design by means of three iterations from a project done on creating rural energy in India. It started with a design approach ‘from brief to production’, based on technological opportunities, followed by a co-design approach. Without success (approach one was lacking insightful values behind the project and the other did not stimulate ownership of the design challenge by the stakeholders), a third point of view combined research valorization and Base of the Pyramid (BoP) entrepreneurship into design action. Reflections on outcome helped to analyze the multiple roles; the designer had to become the system and being it, enable stakeholders to build around it