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8 research outputs found

Monitoring and Control in Service Operations

Author: Barbara Morris
Bob Johnston
Hostage G.M.
Levitt T.
Maister D.
Sasser W.E.
Thomas D.R.E.
Wild R.
Publication venue: 'Emerald'
Publication date
Field of study

COMPETITIVE STRATEGIES AND BUSINESS PERFORMANCE WITHIN THE RETAILING INDUSTRY

Author: Bates A.D.
Buzzell R.D.
Buzzell R.D.
Caminiti S.
Dun
Ford J.D.
Hall W.K.
Henderson B.D.
Hill C.W.
Hill C.W.
Hise R.T.
Jones G.R.
Marilyn M. Helms
Miller R.
Paula J. Haynes
Porter M.E.
Porter M.E.
Rogers T.H.
Sam D. Cappel
Schmenner R.W.
Thomas D.R.E.
Van de Ven A.H.
Watkin D.G.
Wright P.
Wright P.
Publication venue: 'Emerald'
Publication date
Field of study

An Integrated Model for Demand‐Output Management in Service Organisations: Implications for Future Research

Author: Bateson J.E.G.
Bensoussan A.
Bessom R.M.
Bloom P.N.
Buffa E.S.
Chase R.B.
Collier D.A.
Dorfman R.
Fitzsimmons J.A.
Hanssmann F.
Holt C
J. Dennis White
Levitt T.
Levitt T.
Lilien G.L.
Lovelock C.H.
Michael J. Showalter
Sasser W.E.
Sasser W.E. Jr.
Thomas D.R.E.
Thompson J.D.
Tuite M.F.
Publication venue: 'Emerald'
Publication date
Field of study

A service positioning matrix

Author: Bitner M.J.
Chase R.B.
Collier D.A.
Collier D.A.
David A. Collier
Fitzsimmons J.A.
Hair J.F.
Hayes R.H.
Hayes R.H.
Hayes R.H.
Levitt T.
Lovelock C.H.
Maister D.
McDonald R.P.
Nolan R.L.
Noori H.
Sasser W.E.
Schmenner R.W.
Schmenner R.W.
Shostack G.L.
Susan M. Meyer
The Columbus Dispatch
Thomas D.R.E.
Publication venue: 'Emerald'
Publication date
Field of study

De‐industrialise Service for Quality

Author: Canton I.D.
Chase R.B.
Chase R.B.
Chase R.B.
Eigler P.
Etienne E.C.
Flipo J.P.
Gershuny J.I.
Hostage G.M.
James Teboul
Langeard E.
Langeard E.
Levitt T .
Levitt T.
Levitt T.
Lovelock C.H.
Matteis R.J.
Mintzberg H.
Normann R.
Peters T.J.
Reed J.
Rosenthal S.R.
Sasser W.E
Sasser W.E.
Shostack G.L.
Thomas D.R.E.
Publication venue: 'Emerald'
Publication date
Field of study

Supplier Development Practices: Product- and Service-Based Industry Comparisons

Quality Service Issues: a Multivariate Analysis of Association-Meeting Planner Perceptions of Caribbean Destinations

Understanding organizational culture: the key to successful middle manager strategic involvement in health care delivery?

Author: Ashmos D.P.
Ashmos D.P.
Ashmos D.P.
Bloor G.
Bower J.L.
Burgelman R.A.
Burgelman R.A.
Burgelman R.A.
Carney M.
Carney M.
Carney M.
Chapple E.D.
Clifford J.C.
Cronbach L.J.
Dalton M.
Deal T.E.
Denison D.R.
Department of Health
Dopson S.
Dopson S.
Edwards M.E.
Exworthy M.
Floyd S.W.
Floyd S.W.
Floyd S.W.
Floyd S.W.
Flynn R.
Freidson E.
Freidson E.
Gavin J.N.
Gray A.
Guth W.D.
Halford S.
Harrison S.
Hunter L.
Johnson L.J.
Jowett S.
Kroeber A.
Lewis M.W.
Martin J.
McCutcheon D.
Mead M.
Mintzberg H.
Oster S.M.
Ouchi W.G.
Pascale R.T.
Pepper G.L.
Peters T.J.
Pettigrew A.M.
Posner B.Z.
Pulce R.
Quinn J.B.
Ring P.S.
Rosen R.
Saffold G.S.
Sathe V.
Sathe V.
Schein E.H.
Schein E.H.
Schein E.H.
Scherer A.G.
Schoonhoven C.B.
Shortell S.M.
SPSS
Thomas D.R.E.
Torrington D.
Trice H.M.
Trice H.M.
Turner B.A.
Van Maanen J.
Wells J.S.G.
Wells J.S.G.
Wells J.S.G.
Westley F.R.
Wheatley M.J.
Whyte W.F.
Wickens P.D.
Willmott H.
Wooldridge B.
Wortman M.S.
Publication venue: 'Wiley'
Publication date
Field of study

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