Training transfer in environments of tensions: An organisational routines perspective

This thesis is an exploration into how training transfers in environments of tensions. The study takes place within the context of process-improvements and conceptualises the notion as ‘routine disruption’. The transfer of the trainings provided for routine actors to cope with routine changes are impacted by various strategic and defensive responses used by routine actors during a routine disruption. Peer, market and time pressures also affect the extent of training transfer in environments of tensions. A framework to study training transfer in situations of routine disruptions and tensions that emanate from contentious change is provided via this study