PROSEDUR MENANGANI KELUHAN NASABAH OLEH CUSTOMER SERVICE PADA PT. BANK RAKYAT INDONESIA (PERSERO) Tbk. UNIT SOEKARNO HATTA MALANG

The task of a customer service person is to serve customers and fulfill customer desires according to the customer's requests. As the front guard, customer service is obliged to provide maximum service to customers. Service at a bank is not only about serving in terms of offering bank products and services, but also serving customer complaints based on the bank products and services they receive. The discomfort felt by customers causes customers to submit their complaints. This is the task of customer service in serving and resolving customer complaints. The method used in this research is descriptive qualitative. Data collection techniques use observation and interviews. The informants in the interviews came from office employees at the research location. The data analysis technique uses narrative analysis based on interview results. The results of this research indicate that the procedures for handling customer complaints at the Bank Rakyat Indonesia Soekarno Hatta unit, Malang, a customer service person must have perfect public speaking skills and have the ability to resolve problems quickly and accurately in providing solutions to customers who are submitting their complaints

PENGARUH FAKTOR-FAKTOR RISIKO WAKTU TERHADAP BIAYA PELAKSANAAN PROYEK KONSTRUKSI GEDUNG DI PROVINSI ACEH

PENGARUH FAKTOR-FAKTOR RISIKO WAKTU TERHADAP BIAYA PELAKSANAAN PROYEK KONSTRUKSI GEDUNG DI PROVINSI ACEHOleh:Muhammad TaufikNIM. 1509200060033Komisi Pembimbing:1.Dr. Ir. Muttaqin, MT2.Dr. Anita Rauzana, ST, MTABSTRAKDalam pelaksanaan proyek konstruksi gedung di Provinsi Aceh, dihadapkan pada permasalahan yang berhubungan dengan keterlambatan. Keterlambatan proyek tersebut menjadi kontribusi utama bagi pembengkakan biaya proyek. Penelitian ini bertujuan untuk mengidentifikasi faktor risiko waktu dominan yang terjadi selama pelaksanaan proyek konstruksi gedung, serta untuk menganalisis hubungan dan pengaruh antara faktor-faktor risiko waktu terhadap biaya pelaksanaan proyek konstruksi gedung di Provinsi Aceh. Penelitian ini menggunakan metode kualitatif melalui wawancara dan kuantitatif melalui penyebaran kuesioner. Narasumber dan responden ditujukan pada project manager dari perusahaan kontraktor bidang gedung dengan sub bidang BG004 mulai dari kualifikasi M1, M2, dan B1. Berdasarkan data Layanan Pengadaan Jasa Konstruksi (LPJK) Tahun 2017 jumlah perusahaan kontraktor diperoleh sebanyak 215 perusahaan, dengan menggunakan rumus Slovin maka sampel penelitian diperoleh sebanyak 68 perusahaan. Teknik pengambilan sampel yang digunakan adalah purposive sampling. Metode pengolahan data terdiri dari uji validitas, dan reliabilitas, sedangkan analisa data terdiri dari analisis deskriptif, korelasi sederhana dan regresi linear berganda melalui software Statistical Product and Service Solution (SPSS) versi 22. Hasil penelitian menunjukkan bahwa faktor risiko waktu dominan yang terjadi selama pelaksanaan proyek konstruksi gedung di Provinsi Aceh adalah faktor keuangan dengan mean sebesar 4,592. Faktor peralatan, lingkungan, tenaga kerja, pelaksanaan, manajemen, dan politis mempunyai hubungan yang rendah dengan koefisien Spearman sebesar 0,224, 0,261, 0,274, 0,270, 0,366, dan 0,228, sementara faktor material, keuangan, kriminal, dan project manager mempunyai hubungan yang sangat rendah dengan koefisien Spearman sebesar 0,199, 0,128, 0,042 dan 0,148 terhadap biaya pelaksanaan proyek konstruksi gedung di Provinsi Aceh. Pengaruh faktor-faktor risiko waktu terhadap biaya pelaksanaan proyek konstruksi gedung di Provinsi Aceh, yang berpengaruh signifikan adalah faktor material, peralatan, keuangan, lingkungan, tenaga kerja, pelaksanaan, manajemen, politis, dan faktor project manager dengan nilai thitung > ttabel dan nilai signifikansi < 0,05.Kata Kunci: Risiko, waktu, keterlambatan, biaya, pelaksanaan, proyek gedun

PENGARUH PENERAPAN E-PROCUREMENT DAN KOMPETENSI PEJABAT PEMBUAT KOMITMEN TERHADAP PELAKSANAAN PENGADAAN BARANG DAN JASA DAN IMPLIKASINYA TERHADAP PENYERAPAN BELANJA MODAL (STUDI PADA SATUAN KERJA LINGKUP PEMBAYARAN KANTOR PELAYANAN PERBENDAHARAAN NEGARA BANDA ACEH)

PENGARUH PENERAPAN E-PROCUREMENT DAN KOMPETENSI PEJABAT PEMBUAT KOMITMEN TERHADAP PELAKSANAAN PENGADAAN BARANG DAN JASA DAN IMPLIKASINYA TERHADAP PENYERAPAN BELANJA MODAL (Studi Pada Satuan Kerja Lingkup Pembayaran Kantor Pelayanan Perbendaharaan Negara Banda Aceh) Oleh:Muhammad TaufikNim:1309200070057Pembimbing:1.Dr. Darwanis, SE,. M.Si, Ak, CA2.Dr. rer. pol. Heru Fahlevi SE, M.ScABSTRAKPenelitian ini bertujuan untuk menguji pengaruh penerapan e-procurement dan kompetensi pejabat pembuat komitmen terhadap pelaksanaan pengadaan barang dan jasa dan implikasinya terhadap penyerapan belanja modal pada satuan kerja yang berada di lingkup pembayaran Kantor Pelayanan Perbendaharaan Negara (KPPN) Banda Aceh baik secara bersama-sama maupun parsial. Populasi dalam penelitian ini adalah satuan-satuan kerja kementerian/Lembaga yang berada pada lingkup pembayaran KPPN Banda Aceh dengan anggaran belanja yang bersumber dari Anggaran Pendapatan dan Belanja Negara (APBN). Sampel yang digunakan dalam penelitian berjumlah 82 unit pengamatan. Sumber data yang digunakan adalah data primer dan teknik pengumpulan data dilakukan melalui kuesioner yang disampaikan secara langsung. Metode analisis data yang digunakan adalah analisis jalur. Hasil penelitian menunjukkan bahwa penerapan e-procurement dan kompetensi pejabat pembuat komitmen berpengaruh terhadap pelaksanaan pengadaan barang dan jasa baik secara bersama-sama maupun parsial. Penerapan e-procurement, kompetensi pejabat pembuat komitmen, dan pelaksanaan pengadaan barang dan jasa berpengaruh secara bersama-sama maupun parsial berpengaruh terhadap penyerapan belanja modal pada satuan kerja Kementerian/Lembaga yang berada pada lingkup pembayaran KPPN Banda Aceh. Dengan demikian, seluruh hasil penelitian ini mendukung hipotesis yang diajukan.Kata kunci: E-Procurement, Kompetensi, Pejabat Pembuat Komitmen, Pengadaan Barang dan Jasa, Penyerapan Belanja Modal

PERSPEKTIF FILSAFAT PENDIDIKAN ISLAM TENTANGALAM DAN LINGKUNGAN

"Alam" or universe is everything except Allah. According to the philosophical view of Islamic education, from its very first creation, it has been being in the equilibrium. The human being who is part of the universe is also in accordance with its equibrium. God has given the human being the gauide in the form of religion in order that people in general can live in such good life that they can conform with the universe equilibrium With religion, people can do their double function, as bondsmen and caliph. This writing will try to let readers know that many verses of the Holy Koran talk about people's must to conserve and to preserve the universe. Such attitude is needed and related to God but ""' people's attention to the universe preservation is less and this will cause the sorrounding to be in dangerous for them. The readers are hoped to read this article on the universe in the philosophical view of Islamic education

Communication Strategies of the Multipurpose Syari'ah Cooperative of Musi Sejahtera Palembang in Improving the Welfare of the Members

The&nbsp;aim of this research was to identify&nbsp;the all-round business syari'ah cooperative development program,&nbsp;"Musi Sejahtera Palembang”. The research method used in this research was qualitative research method. The&nbsp;research&nbsp;data&nbsp;were obtained&nbsp;through observation, interviews&nbsp;and&nbsp;documentation.&nbsp;Furthermore,&nbsp;the data obtained were assessed&nbsp;by&nbsp;descriptive-analytic technique and will eventually be concluded as the final outcome of this study.&nbsp;From the results of the research it can be concluded that the communication strategy of the Syari'ah Serba Usaha Musi Sejahtera Palembang cooperative in improving the welfare of its members was&nbsp;carried out through personal individual and communication. Meanwhile, the factor supporting the implementation of cooperative activities is as follows: working good cooperation with various stakeholders as well as facilities and infrastructure support.&nbsp;Meanwhile&nbsp;the inhibiting factors are as follows: 1) the human resources were less&nbsp;qualified; 2) lack of Board to&nbsp;manage&nbsp;the membership&nbsp;of a cooperative; 3)&nbsp;lack of awareness ofthe members of Syari’ah Serba Usaha Musi Sejahtera Palembang Cooperative in participating actively and&nbsp;the system management ofSyari’ah Serba Usaha Musi Sejahtera Palembang was not doing well

The ‘Fisika Gasing’: Enhancing Kinematics Understanding and Student Satisfaction in a Biology Education at Mataram University

The influence of the ‘Fisika Gasing’ technique on kinematics comprehension and student satisfaction was explored in this research of 27 biology education students. The study used a post-test design and an 8-item questionnaire to assess students' understanding of important concepts after participating in the ‘Fisika Gasing’ exercises, as well as their general satisfaction with the approach. The analysis of the post-test findings demonstrated that students' kinematics understanding improved significantly, confirming the method's efficiency in fostering conceptual knowledge. Furthermore, questionnaire results demonstrated a high level of satisfaction with the ‘Fisika Gasin’, emphasizing its capacity to generate engagement, improve knowledge, and raise confidence in dealing with kinematics challenges. These findings imply that the ‘Fisika Gasing’ approach has a lot of potential as a fascinating and effective pedagogical tool for boosting kinematics learning and cultivating student happiness in biology education programs. Further study on its long-term influence and applicability in various learning contexts is urged

EFEKTIVITAS PEMBELAJARAN PENDIDIKAN JASMANI DI SMA NEGERI SURABAYA TENTANG PEMANFAATAN SARANA DAN PRASARANA DALAM KEGIATAN EKSTRAKURIKULER TAHUN PELAJARAN 2012/2013

Abstract In teaching physical education and health exercise, to acquire the necessary learning effectiveness of adequate infrastructure. Adequate facilities and infrastructure are still not met by any existing school. It is found in schools that are in the city to reduce the learning physical education and health exercise land for the benefit of outside learning physical education and health exercise. For the researcher interested in conducting research on the assessment of facilities and infrastructure in schools. This assessment is done by conducting survey research using the research instrument adopted from Base Data Physical Education and Sport Indonesia (PDPJOI). Of instruments PDPJOI researchers only took about facilities and infrastructure assessment. The research was conducted at SMAN 2 Surabaya and Surabaya SMAN 4 as the study sample. From the research results can be generally concluded that the utilization of facilities and infrastructure will assist teachers in improving learning effectiveness physical education and health exercise in school. Of the results if the instrument, the value obtained physical education and health exercise infrastructures existing in SMAN2 Surabaya by 120 in the category of being. While the value of the facilities and infrastructure of existing physical education and health exercise in Surabaya SMAN 4 of 100 in the category of being. Keywords: facilities and infrastructure, the effectiveness of learning.&nbsp;&nbsp