One Change at a Time: Pop up Usability Testing

Library staff know the bizarre tricks and jargon we use to navigate our system and websites while our users continue to struggle and never get as adjusted. The University of Minnesota Libraries have committed to running monthly web usability tests in-house that illustrate the user\u27s perspective. These tests guide us in implementing changes to our system and websites. With little more than a spare computer, Skype, and a group of diligent and willing staff, we\u27ve been able to learn incredibly useful things about our web sites and applications. In this session, we\u27ll describe our process, some examples of evaluations we\u27ve run, what we\u27ve done with the information, lessons we\u27ve learned along the way, and we\u27ll show you how you too can run usability tests at your library