1 research outputs found
Service recovery: Literature review and research issues
- Author
- A. Halinen
- A. Jong De
- A. Kanousi
- A. McIlroy
- A. Palmer
- A. Palmer
- A. Parasuraman
- A. Sturdy
- A. Wong
- A. Zaugg
- A.-K. Kau
- A.B. Casado-DÃaz
- A.K. Smith
- A.K. Smith
- A.R. Andreasen
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- B. Chung
- B. Dong
- B. Mittal
- B. Stauss
- B.A. Sparks
- B.A. Sparks
- B.A. Sparks
- B.B. Holloway
- B.D. Keillor
- B.R. Lewis
- B.R. Lewis
- B.R. Lewis
- B.S.C. Liu
- C. Adamson
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Fornell
- C. Fornell
- C. Gronroos
- C. Gronroos
- C. Gronroos
- C. Homburg
- C. Johnson
- C. Ok
- C. Webster
- C.-C. Chang
- C.-P. Lin
- C.A. Warden
- C.E. Colenutt
- C.P. Bolfing
- C.R. Bell
- C.R. Bell
- C.S. Sundaram
- C.W. Craighead
- C.W.L. Hart
- D. Bailey
- D. Bamford
- D. Bejou
- D. Cranage
- D. Gilbert
- D. Grace
- D. Halstaed
- D. Halstead
- D. Halstead
- D. Lerman
- D.D. Gremler
- D.E. Bowen
- D.L. Kellogg
- D.T. Nguyen
- E. Cristobal
- E. Thwaites
- E. Tsoukatos
- E.C. Alexander
- F. Buttle
- F. Olorunniwo
- F. Olorunniwo
- F.F. Reichheld
- F.F. Reichheld
- G. Botschen
- G. Eccles
- G. N’Goala
- G.H.G. McDougall
- G.H.G. McDougall
- G.L. Shostack
- G.R. Gilbert
- H. Jones
- H. Liao
- H. Oh
- H.R. Yen
- H.T. Keh
- I. Prim-Allaz
- J. Bateson
- J. Brockner
- J. Rowley
- J. Singh
- J. Wirtz
- J.-C. Chebat
- J.-C. Chebat
- J.A.M. Duffy
- J.A.M. Duffy
- J.E. Swan
- J.G. Blodgett
- J.G. Blodgett
- J.G. Blodgett
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.J. Cronin
- J.J. Cronin
- J.L. Miller
- J.R. McColl-Kennedy
- J.R. Rossiter
- J.S. Thomas
- J.V. Simons Jr
- J.V. Simons Jr
- J.W. Licata
- K. An
- K. Aquino
- K. Basu
- K. Dutta
- K. Karande
- K. Menon
- K. Ruyter
- K. Schoefer
- K. Weber
- K.B. Yap
- K.D. Hoffman
- K.D. Hoffman
- K.E. Harris
- K.H. Hunt
- K.K. Seawright
- K.L. Reynolds
- K.V. La
- L. Walker
- L.A. Crosby
- L.A. Schlesinger
- L.K. Chan
- L.L. Berry
- L.P. Forbes
- L.P. Forbes
- L.S. Cook
- M. Chandrashekaran
- M. Colgate
- M. Colgate
- M. Colgate
- M. Cunliffe
- M. Davidow
- M. Davidow
- M. Ottenbacher
- M. Rod
- M. Volkov
- M. Zairi
- M.A. Hocutt
- M.A. Jones
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A.M. Primo
- M.C. Gilly
- M.C. Gilly
- M.J. Bitner
- M.J. Bitner
- M.J. Etzel
- M.K. Hui
- M.L. Richins
- M.P. Bunker
- M.S. Bhandari
- N. Hedrick
- N. Lorenzoni
- N. Specht
- N. Stephens
- N.Y. Wong
- O.M. Karatepe
- P. Aurier
- P. Choong
- P. McCole
- P.D. Berger
- P.G. Patterson
- P.G. Patterson
- R. Bennett
- R. Bennett
- R. Bies
- R. Bougie
- R. Hess
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Mack
- R. McMullan
- R. Morgan
- R. Priluck
- R. Priluck
- R.A. Feinberg
- R.A. Spreng
- R.A. Westbrook
- R.C. Caceres
- R.F. Hurley
- R.G. Javalgi
- R.J. Kwortnik
- R.L. Hess Jr
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver
- R.N. Bolton
- R.N. Bolton
- R.P. Leal
- R.S. Achrol
- R.S. Lapidus
- R.T. Rust
- R.T. Rust
- S. Dasu
- S. Durvasula
- S. Ganesan
- S. Michel
- S. Michel
- S. Michel
- S. Ng
- S. Taylor
- S. Taylor
- S. Weun
- S.B. Schweikhart
- S.B. Walchi
- S.J. Grove
- S.M. Goldstein
- S.M. Keaveney
- S.R. Swanson
- S.S. Andaleeb
- S.S. Tax
- S.S. Tax
- S.W. Brown
- S.W. Kelley
- S.W. Kelley
- T. Collie
- T. Collie
- T. DeWitt
- T.J. Levesque
- T.L. Keiningheim
- T.R. Tyler
- T.R. Tyler
- T.W. Andreassen
- T.W. Andreassen
- T.W. Andreassen
- T.W. Firnstahl
- V. Mittal
- V. Mittal
- V. Yanamandram
- V.A. Zeithaml
- V.A. Zeithaml
- V.A. Zeithaml
- V.P. Magnini
- V.P. Magnini
- V.S. Folkes
- V.S. Folkes
- W.-H. Huang
- Z. Zhu
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
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