Exploring trust in B2C e-commerce : an exploratory study of Maori culture in New Zealand

This study aims to identify factors that are relevant to Mäori trust in terms of improving and encouraging the online shopping for B2C e-commerce by Mäori in New Zealand. The concepts of trust, risk and reputation are used to frame an exploratory study of the uptake of Internet shopping in a B2C context by Mäori, a minority - but significant - racial group, in New Zealand. The research presents a set of tentative conclusions, which will be used to generate hypotheses for a much larger statistical study. The Mäori concept of community is based on collective strength, which includes the sharing, nurturing, supporting and empowering of interdependent groups. Mäori are willing to help and trust people in their in-group. It was found that with positive word of mouth about a website from someone that a Mäori person knows and trusts, typically someone from their in-group or society, the better the reputation of that website will be. Reputation in Mäori culture emanates from family and tribe and by word of mouth and the adoption of e-Commerce is enhanced when that reputation is drawn down from that source. This study suggests that specific cultures like the Mäori have different elements in their trust of e-Commerce for shopping and this needs to be addressed in the local environment to encourage broader use

Differentiating local and global systems requirements gathering processes in IS software development projects

The paper discusses difference in the requirements gather processes between a local team in software development and a global software development team. The paper highlights the cultural differences between a uniform cultural team and a multicultural team and argues that the communication issues that arise are inevitably associated with culture and geography. The second major issue raised in this paper relates to differences in the relationships between the teams and the clients. In the local exemplar, committees were more formal and affective rather than the informal one used in global software development. Finally the paper shows that the process of requirements gathering was different based possibly on the impact of culture in the one instance where that culture predetermined the actual process to be use

The roles of managers in IT adoption in Thailand -A case study of Thai Agricultural Cooperatives

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Differences in Critical Success Factors in ERP systems implementation in Australia and China: A cultural analysis

Abstract-Enterprise Resource Planning (ERP) systems are integrated, enterprise-wide systems that provide automated support for standard business processes within organisations. They have been adopted by organisations throughout the world with varying degrees of success. Implementing ERP systems is a complex, lengthy and expensive process. In this paper we synthesise an ERP systems implementation process model and a set of critical success factors for ERP systems implementation. Two case studies of ERP systems implementation, one in Australia and one in China are reported. The case studies identify which critical success factors are important in which process model phases. Case study analysis then explains the differences between the Australian and Chinese cases using national cultural characteristics. Outcomes of the research are important for multinational organisations implementing ERP systems and for consulting companies assisting with ERP systems implementation in different countries. I