10 research outputs found
A New Look at Ethics and its Relationship to Empowerment
- Author
- Publication venue
- 'Informa UK Limited'
- Publication date
- Field of study
No full textEffective Delegation for the Busy Campus Recreation Administrator
- Author
- Publication venue
- 'Human Kinetics'
- Publication date
- Field of study
No full textCustomers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers
- Author
- Publication venue
- 'Informa UK Limited'
- Publication date
- Field of study
No full textCorrelation Between Personality Characteristics, Situations of Service Failure, Customer Relation Strength and Remedial Recovery Strategy
- Author
- Publication venue
- 'The Haworth Press'
- Publication date
- Field of study
No full textCustomer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions, Standards for Service, and Service Process Outcomes
- Author
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
No full textDeterminants of Initial Satisfaction with the Succession Process in Family Firms: A Conceptual Model
- Author
- Alchian A. A.
- Ambrose D. M.
- Amy L. Pablo
- Axelrod R.
- Babicky J.
- Bowen M.
- Brady G.
- Christensen C.
- Danco L.
- Davis J. A.
- Dyer W. G.
- Firnstahl T. W.
- Freeman E.
- Handler W. C.
- James J. Chrisman
- Jess H. Chua
- Kets de Vries M. F. R.
- Kets de Vries M. F. R.
- Lansberg I.
- March J. G.
- Mass Mutual Survey.
- Organ D. W.
- Porter L. W.
- Pramodita Sharma
- Rosenberg C. F.
- Rosenblatt P. C.
- Steiner G. A.
- Vancil R.
- Vroom V. H.
- Ward J. L.
- Ward J. L.
- Weick K.
- Williamson O. E.
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
No full textModeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE)
- Author
- Al L.
- Ang S. K.
- Argote L.
- Baloff N.
- Barsky J. D.
- Berry L. L.
- Boulding W.
- Bowen D. E.
- Brillinger D. R.
- Browning D. D.
- Cahill D. J.
- Campbell J. P.
- Capon N.
- Collier D. A.
- Czepiel J. A.
- Easton E. D.
- Ettore B.
- Farber B.
- Fay Christopher J.
- Firnstahl T. W.
- Fornell C.
- Fox J.
- Gerson R. F.
- Gilly M. C.
- Givons M.
- Guseman D. S.
- Hair J. F.
- Halstead D.
- Hart C. W. L.
- Hart C. W. L.
- Hart C. W. L.
- Hart C. W. L.
- Hays J. M.
- Hays J. M.
- Hensley R. L.
- Hill A. V.
- Hill F.
- Hostage G. M.
- Huber G. P.
- Ittner C. D.
- Jaccard J.
- Jones T. O.
- Lewis A.
- Little J. D.
- Locke E. A.
- Lovelock C. H.
- Maher D.
- Marquardt M. J.
- Marvin B.
- McClelland D. C.
- Mellander K.
- Nevis E. C.
- Nunnally J.
- Oh H.
- Oldham G. R.
- Parasuraman A.
- Parasuraman A.
- Parasuraman A.
- Price J. L.
- Rose M. D.
- Rust R. T.
- Schneider B.
- Sellers P.
- Swanson R. A.
- Vroom V. H.
- Woodside A.
- Yelle L. E.
- Yi Y.
- Zeithaml V. A.
- Publication venue
- 'Wiley'
- Publication date
- Field of study
No full textRussia's Wealth Possessors Study 2015
- Author
- ? Cabrera-Su�rez
- ? Cabrera-Su�rez
- ? Coutts
- ? Dobro Mail
- ? Garc�a-�lvarez
- ? Gomez-Mejia
- ? G�mez-Mej�a
- ? Johannes
- ? Martin
- ? Mc?insey
- ? Mckinsey
- ? Murphy
- ? Pwc
- ? Pwc
- ? Reginald
- ? Rusfond
- ? Schervish
- ? Schervish
- ? Schwartz
- ? Schwartz
- ? Schwartz
- ? Williams
- A ? Radley
- A Buraschi
- A C Brooks
- A Colli
- A Francis
- A Hatum
- A M Arumi
- A R Anderson
- A Sargeant
- B A Irchhoff
- B A Lee
- B Barry
- B Beach
- B Liebtag
- C ? Mcgivern
- C ? Okten
- C B Burgoyne
- C C Eckel
- C C Eckel
- C Caspar
- C D Batson
- C Dumas
- C K Cheung
- C Marcuello
- C T Clotfelter
- C Wagner
- Capgemini
- Countries
- D ? Roessl
- D A Small
- D A Volkov
- D Denison
- D E Fletcher
- D F Burlingame
- D G ? Sirmon
- D H B Welsh
- D J Weerts
- D M Ambrose
- D S Landes
- D T ? Jaffe
- E Claver
- E Jonas
- G Geeraerts
- G R Ayres
- Gregory J ? Dees
- H Frederick
- H Mintzberg
- I Lansberg
- I Lansberg
- I S Lansberg
- J ? Muehleman
- J ? Rothstein
- J A Barach
- J A Davis
- J Andreoni
- J Andreoni
- J E Post
- J H Davis
- J Henkel
- J Khanna
- J L Hayes
- J L Ward
- J R Smith
- J V Beaverstock
- K Devries
- K Gersick
- K Kaye
- L A Danco
- L B Barnes
- L B Barnes
- L M Parsons
- L Naldi
- M ? Koiranen
- M ? Rudnev
- M Bertrand
- M Burkart
- M Casson
- M Faccio
- M Fink
- M Harvey
- M J Polonsky
- M Kropf
- M Mccollom
- M O Wilhelm
- N R Kapoor
- P G Holland
- P S Davis
- P Sharma
- P Wiepking
- P Wiepking
- P Wiepking
- R A Schwartz
- R Amit
- R Bekkers
- R Bekkers
- R Bekkers
- R Bekkers
- R Bennett
- R C Anderson
- R C Anderson
- R Cambreleng
- R Donckels
- R Donnelley
- R E Berenbeim
- R Lungeanu
- R Tagiuri
- R Vardanyan
- R Whittington
- Ruslan Yusufov
- Russia&apos
- Russia&apos
- Russia&apos
- S A Zahra
- S A Zahra
- S Bartholomeusz
- S Birley
- S C Malone
- S Claessens
- S D Goldberg
- S H Lane
- S H Schwartz
- S H Schwartz
- S Hamilton
- S J Todd
- S Lindskold
- S M Davis
- S Shekshnia
- S W Sokolowski
- T G ? Habbershon
- T J ? Covin
- T M Zellweger
- T M Zellweger
- T N M Schuyt
- T Niemel�
- T R ? Navin
- T W Firnstahl
- V ? Magun
- V ? Magun
- V ? Magun
- V M Strike
- V S ? Magun
- W B Harrison
- W G Dyer
- W K Bryant
- W S Schulze
- Publication venue
- 'Elsevier BV'
- Publication date
- 01/01/2015
- Field of study
No full textNon-family-members in the family business management team: a multinational investigation
- Author
- A Cuervo
- A Hall
- A Stewart
- A Tandukar
- AB Ibrahim
- B Bird
- B Dunn
- BM Oviatt
- C Graves
- CE Aronoff
- CW Hofer
- DG Sirmon
- DL McConaughy
- DL McConaughy
- DL McConaughy
- DS Lee
- E Leyton
- E Poza
- E Schein
- E Solymossy
- E Teal
- EF Poza
- ET Stavrou
- FW Kellermanns
- FW Kellermanns
- G Filbeck
- GD Bruton
- GE Marcus
- GH Mathews
- H Auken Van
- H Auken Van
- H Littunen
- I Filatotchev
- I Le Breton-Miller
- J Cater
- J Goody
- J Ward
- JH Astrachan
- JH Astrachan
- JH Chua
- JH Chua
- JJ Chrisman
- JJ Chrisman
- JJ Chrisman
- JL Ward
- K Eddleston
- KA Packalen
- KJ Gersick
- L Cadieux
- LM Kelly
- M Carney
- M Carney
- M Ensley
- M Guillén
- M Nordqvist
- M Olson
- M Olson
- M Olson
- M Song
- MA Dean
- MA Gallo
- MA Gallo
- Matthew C. Sonfield
- MC Jensen
- MC Sonfield
- MC Sonfield
- MC Sonfield
- MD Ensley
- MH Morris
- MK Fiegener
- MK Fiegener
- MK Whyte
- N Miller
- N Upton
- P Davis
- P Davis
- P Davis
- P Gubitta
- P Sharma
- PJ Lane
- R Beckhard
- R Berenbeim
- R Chaganti
- R Chittoor
- R Cole
- R Donnelly
- R Goffe
- R Litz
- R Mitchell
- R Morck
- R Morck
- RH Lester
- RN Lussier
- Robert N. Lussier
- S Coleman
- S Dhaliwal
- S Royer
- S Zara
- SL Oswald
- SL Wong
- Staff
- T Blumentritt
- T Blumentritt
- TJ Covin
- TJ Covin
- TP Horton
- TW Firnstahl
- W Dennis
- W Dennis
- WC Handler
- WG Dyer
- WG Dyer
- WS Schultz
- WS Schultz
- Y Robichaud
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full textService recovery: Literature review and research issues
- Author
- A. Halinen
- A. Jong De
- A. Kanousi
- A. McIlroy
- A. Palmer
- A. Palmer
- A. Parasuraman
- A. Sturdy
- A. Wong
- A. Zaugg
- A.-K. Kau
- A.B. Casado-DÃaz
- A.K. Smith
- A.K. Smith
- A.R. Andreasen
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- B. Chung
- B. Dong
- B. Mittal
- B. Stauss
- B.A. Sparks
- B.A. Sparks
- B.A. Sparks
- B.B. Holloway
- B.D. Keillor
- B.R. Lewis
- B.R. Lewis
- B.R. Lewis
- B.S.C. Liu
- C. Adamson
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Fornell
- C. Fornell
- C. Gronroos
- C. Gronroos
- C. Gronroos
- C. Homburg
- C. Johnson
- C. Ok
- C. Webster
- C.-C. Chang
- C.-P. Lin
- C.A. Warden
- C.E. Colenutt
- C.P. Bolfing
- C.R. Bell
- C.R. Bell
- C.S. Sundaram
- C.W. Craighead
- C.W.L. Hart
- D. Bailey
- D. Bamford
- D. Bejou
- D. Cranage
- D. Gilbert
- D. Grace
- D. Halstaed
- D. Halstead
- D. Halstead
- D. Lerman
- D.D. Gremler
- D.E. Bowen
- D.L. Kellogg
- D.T. Nguyen
- E. Cristobal
- E. Thwaites
- E. Tsoukatos
- E.C. Alexander
- F. Buttle
- F. Olorunniwo
- F. Olorunniwo
- F.F. Reichheld
- F.F. Reichheld
- G. Botschen
- G. Eccles
- G. N’Goala
- G.H.G. McDougall
- G.H.G. McDougall
- G.L. Shostack
- G.R. Gilbert
- H. Jones
- H. Liao
- H. Oh
- H.R. Yen
- H.T. Keh
- I. Prim-Allaz
- J. Bateson
- J. Brockner
- J. Rowley
- J. Singh
- J. Wirtz
- J.-C. Chebat
- J.-C. Chebat
- J.A.M. Duffy
- J.A.M. Duffy
- J.E. Swan
- J.G. Blodgett
- J.G. Blodgett
- J.G. Blodgett
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.J. Cronin
- J.J. Cronin
- J.L. Miller
- J.R. McColl-Kennedy
- J.R. Rossiter
- J.S. Thomas
- J.V. Simons Jr
- J.V. Simons Jr
- J.W. Licata
- K. An
- K. Aquino
- K. Basu
- K. Dutta
- K. Karande
- K. Menon
- K. Ruyter
- K. Schoefer
- K. Weber
- K.B. Yap
- K.D. Hoffman
- K.D. Hoffman
- K.E. Harris
- K.H. Hunt
- K.K. Seawright
- K.L. Reynolds
- K.V. La
- L. Walker
- L.A. Crosby
- L.A. Schlesinger
- L.K. Chan
- L.L. Berry
- L.P. Forbes
- L.P. Forbes
- L.S. Cook
- M. Chandrashekaran
- M. Colgate
- M. Colgate
- M. Colgate
- M. Cunliffe
- M. Davidow
- M. Davidow
- M. Ottenbacher
- M. Rod
- M. Volkov
- M. Zairi
- M.A. Hocutt
- M.A. Jones
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A.M. Primo
- M.C. Gilly
- M.C. Gilly
- M.J. Bitner
- M.J. Bitner
- M.J. Etzel
- M.K. Hui
- M.L. Richins
- M.P. Bunker
- M.S. Bhandari
- N. Hedrick
- N. Lorenzoni
- N. Specht
- N. Stephens
- N.Y. Wong
- O.M. Karatepe
- P. Aurier
- P. Choong
- P. McCole
- P.D. Berger
- P.G. Patterson
- P.G. Patterson
- R. Bennett
- R. Bennett
- R. Bies
- R. Bougie
- R. Hess
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Mack
- R. McMullan
- R. Morgan
- R. Priluck
- R. Priluck
- R.A. Feinberg
- R.A. Spreng
- R.A. Westbrook
- R.C. Caceres
- R.F. Hurley
- R.G. Javalgi
- R.J. Kwortnik
- R.L. Hess Jr
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver
- R.N. Bolton
- R.N. Bolton
- R.P. Leal
- R.S. Achrol
- R.S. Lapidus
- R.T. Rust
- R.T. Rust
- S. Dasu
- S. Durvasula
- S. Ganesan
- S. Michel
- S. Michel
- S. Michel
- S. Ng
- S. Taylor
- S. Taylor
- S. Weun
- S.B. Schweikhart
- S.B. Walchi
- S.J. Grove
- S.M. Goldstein
- S.M. Keaveney
- S.R. Swanson
- S.S. Andaleeb
- S.S. Tax
- S.S. Tax
- S.W. Brown
- S.W. Kelley
- S.W. Kelley
- T. Collie
- T. Collie
- T. DeWitt
- T.J. Levesque
- T.L. Keiningheim
- T.R. Tyler
- T.R. Tyler
- T.W. Andreassen
- T.W. Andreassen
- T.W. Andreassen
- T.W. Firnstahl
- V. Mittal
- V. Mittal
- V. Yanamandram
- V.A. Zeithaml
- V.A. Zeithaml
- V.A. Zeithaml
- V.P. Magnini
- V.P. Magnini
- V.S. Folkes
- V.S. Folkes
- W.-H. Huang
- Z. Zhu
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full text
